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[209.85.220.41]) by mx.google.com with SMTPS id c3-20020a50d643000000b0046bfb7fb1c8sor11300046edj.53.2022.12.30.11.20.27 for (Google Transport Security); Fri, 30 Dec 2022 11:20:27 -0800 (PST) Received-SPF: pass (google.com: domain of gordon.christopherson@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b=NdT98d+1; spf=pass (google.com: domain of gordon.christopherson@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=gordon.christopherson@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:from:to:cc:subject:date:message-id:reply-to; bh=KFKrde2qj3/btQtjI1/rqqq1PW23jZ3KfsVq1aUlQK0=; b=NdT98d+1wTxzW3meQ9USGMtdu0d0XvBFdyp5tYYwScK9ukM/K6edbqzGL9Vvs9Bvsc bO7Tc/LEWQoXq++fR4HduCcz25udwgqMtz8uADZaNl9RY2f4rq7TOeAhBUEVo1y7V/mz 8AQaX48TQfOfQWTZWCXzaBFl9H2PvueApuhWEkCYOykfYF4NeVJ2F88CYblBvC9Pk0kI KlYzhSQWllqiv/0wgvSENatomOlGPgkh5Yk7AajfbTEMUitMafBXK2FiLgWIGoO6V03I i2IW2SalpjCiKVfW47fTl+FokkVmzG5lEMK3d6vfk16wVMZ9V+di1wb8ApzQcfOvVuqh 5HJg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:x-gm-message-state:from:to:cc:subject:date :message-id:reply-to; bh=KFKrde2qj3/btQtjI1/rqqq1PW23jZ3KfsVq1aUlQK0=; b=5TphVJj+deIYQtXCfXvtscOZGK83mo6itPfAYOrua/pKS8mFMtGMkRHUU3hSW9ImaT SGE+Wjdj7EZwt/uNlxCLYguSiGwJRF3CntDQNb31S2w5Yw60giY2PJdCZVxE4vmBoZCl mUhW9Du/d525oByG7lKpkKO4862GMn2buarzD1d5EA0iYRSJPnj8XC1p9dPEp6GuoXpp /K2rbbEHhmHY6I/d+v3EjZEG2fSERa4WNnSXHUceXHYizpG33Fs8bpON1holBXNl7MUr BZmNuZD9fQiEx54fa6lXwS5o4S02C/8ltqAzpL3G4GlArR1hMr8iCiyGApc3AAXkZJfv /32g== X-Gm-Message-State: AFqh2kqbXKs0FTtnFcQoormPaqyN7wTzumF6i2NxlCUBDmvvPEFCfK84 cibT+o3aC417vulyQ4i96ZGFxW+fHBTgKJ1bPp4rbQhw1PyEEA== X-Google-Smtp-Source: AMrXdXsxAQBJ6PuUbZXhxJcnZXmrhZMc3z5TxLtDZA6atmUpKMmNPZyAsyS+gq9GM+K4cO2XCRZOxlmP9KRPtnWx1+U= X-Received: by 2002:a05:6402:caa:b0:46b:2d74:d970 with SMTP id cn10-20020a0564020caa00b0046b2d74d970mr3547041edb.138.1672428026684; Fri, 30 Dec 2022 11:20:26 -0800 (PST) From: Gordon Christopherson References: In-Reply-To: MIME-Version: 1.0 X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQHiPJN6n1jet9q1iwAEOgcOCqDbqQIc7lSJrmOlpKA= Date: Fri, 30 Dec 2022 11:18:19 -0800 Message-ID: Subject: RE: Vesta King Size Low Profile Bed- Replacements Needed To: info@designerliving.com, JLA Customer Service Content-Type: multipart/alternative; boundary="000000000000717c3705f1107e00" --000000000000717c3705f1107e00 Content-Type: text/plain; charset="UTF-8" Hello Tawny, Thank you for contacting JLA Home. We are sorry to hear of any issues you are having with your item. Can you please send some picture showing the issue you are having with your item? We have found your order information with what you have provided us. Once we obtain these pictures, we can then move forward with the next steps. Please also advise and confirm your shipping address. Thank you. Sincerely, Gordon E-Commerce Support Team jlacs@jlahome.com *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Friday, December 30, 2022 7:13 AM *To:* JLA Customer Service *Subject:* Fwd: Vesta King Size Low Profile Bed- Replacements Needed ---------- Forwarded message --------- From: *Tawny K* Date: Fri, Dec 30, 2022 at 9:23 AM Subject: Vesta King Size Low Profile Bed- Replacements Needed To: info@designerliving.com Good Morning, I purchased this bed from Wayfair [order 2824997356] and it arrived damaged. The holes in slats are out of alignment with the holes elsewhere on the bed in which they need to be secured. The three legs for the middle beam do not stay installed/fall off with any movement. Wayfair customer service advised this bed has a one year warranty. As I am within the warranty period please advise when replacement parts will be sent or refund issued. Thank you Tawny Kinch --000000000000717c3705f1107e00 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello Tawny,

Thank you for contacting JLA Home. We = are sorry to hear of any issues you are having with your item.=C2=A0 Can yo= u please send some picture showing the issue you are having with your item?= =C2=A0 We have found your order information with what you have provided us.= =C2=A0 Once we obtain these pictures, we can then move forward with the nex= t steps.=C2=A0 Please also advise and confirm your shipping address.=C2=A0 = Thank you.

Sincerely,

G= ordon

E-Commerce Support Team

jlacs@jlahome.com

=C2=A0

From: Customer Service info@designerliving.com [mailto:= info@designerliving.com] Sent: Friday, December 30, 2022 7:13 AM
To: JLA Customer = Service
Subject: Fwd: Vesta King Size Low Profile Bed- Replacemen= ts Needed

=C2=A0

=C2=A0

=C2=A0

---------- Forwarded message ---------
From: Tawny K <tawny.v= alentine@gmail.com>
Date: Fri, Dec 30, 2022 at 9:23 AM
Subject= : Vesta King Size Low Profile Bed- Replacements Needed
To: info@designerliving.com <info@designerliving.com>

=C2=A0

Good Morning,

=C2=A0

I purchased this bed from Wayfair [order=C2=A0= 2824997356= ] and it arrived damaged.

=C2= =A0

The holes in slats are out of alignment with= the holes elsewhere on the bed in which they need to be secured. The three= legs for the middle beam do not stay installed/fall off with any movement.=

=C2=A0

Wayfair customer service advised this bed has a one year warranty. As = I am within the warranty period please advise when replacement parts will b= e sent or refund issued.

=C2=A0=

Thank you

=C2=A0

Tawny Kinch

=
--000000000000717c3705f1107e00--