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Date: Thu, 22 Dec 2022 20:52:09 +0000
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Subject: Re: Please contact the customer - Price Error/Image or Description
 Issue #Ref 2022122100293189
From: Joni Neal <c-CFA31176995A45FEB565F0289D6FA851@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Ok I will return it then.&nbsp;<br><br>=
<div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br><blockquote =
type=3D"cite">On Dec 22, 2022, at 2:18 PM, Designer Living Inc. &lt;s-CFA31=
176995A45FEB565F0289D6FA851@relay.walmart.com&gt; wrote:<br><br></blockquot=
e></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p>Hello Joni,<=
/p><p><br></p><p>Thank you for your email.</p><p>Unfortunately, we are unab=
le to refund the difference. This item was no longer on sale at the time th=
e order was placed.</p><p>The promo sale ended 12/20 at 12PM PST.</p><p><br=
></p><p>Thank you,</p><p>Latesia&nbsp;</p><p>Customer Service Rep.&nbsp;</p=
><p>Designer Living</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>I placed this ord=
er on 12/20 it was part of a local pickup order so the amount was a tempora=
ry hold. Once it posted at time of pickup the price changed to 49.99. This =
order was placed when the item was 29.99. I would like a refund for the pri=
ce difference being This order was placed on 12/20<br><br></p><p>Sent from =
my iPhone</p><p><br></p><blockquote>On Dec 22, 2022, at 1:45 PM, s-CFA31176=
995A45FEB565F0289D6FA851@relay.walmart.com wrote:<br><br></blockquote><bloc=
kquote><p>=EF=BB=BF</p><p>You have a message from Designer Living Inc. - Wa=
lmart.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: <=
/strong>&nbsp;200010661284654</p><p><strong> Item: </strong>&nbsp; Comfort =
Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, Full/Queen, Size: Ful=
l/Queen</p><p><br></p><p><br></p><p>Hello Walmart Team/ Joni,</p><p><br></p=
><p style=3D"white-space: normal;"><strong>Customer Order Number:</strong>&=
nbsp;200010661284654</p><p style=3D"white-space: normal;"><strong>Purchase =
Order No:</strong>&nbsp;108735690060303</p><p><br></p><p>Thank you for your=
 order with Designer Living.</p><p>Unfortunately, this item was no longer o=
n sale at the time this order was placed.</p><p>The promo sale of $27.99 en=
ded 12/20 at 12PM PST.&nbsp;</p><p><br></p><p>Thank You,</p><p>Latesia&nbsp=
;</p><p>Customer Service Rep.</p><p>Designer Living&nbsp;</p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>** TH=
IS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, cont=
acting you on behalf of the customer for the order below. The customer is r=
eceiving a copy of this message.</p><p><br></p><p><strong> Customer Name:</=
strong>&nbsp;Joni Neal</p><p><strong>Customer Order Number:</strong>&nbsp;2=
00010661284654</p><p><strong>Purchase Order No:</strong>&nbsp;1087356900603=
03</p><p><strong> Reason for Contact: </strong>&nbsp;Price Error/Image or D=
escription Issue</p><p><strong> Item name/number: </strong>&nbsp; Comfort S=
paces Lucille 3-Piece Yellow/Charcoal Comforter Set, Full/Queen, Size: Full=
/Queen/1549629504</p><p><strong> Agent message: </strong>&nbsp; Good day!
The customer was charged 49.99$ when the price of the item was 29.99=20
please send the customer the adjustment of this price and communicate with =
her as soon as posible
Thanks in advance!
Walmart</p><p><br></p><p><br></p><p><strong>What you need to do now:</stron=
g></p><p>1. Reply to this message to contact the customer, and do so within=
 48 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp=
=2Ewalmart.com/s/guide?article=3D00000640=
2#Customer_Service_Requirements">Mar=
ketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202212=
22/6380730235204522176525392" data-unique-identifier=3D""></p><p><br></p><h=
r><p><br></p><p>Walmart Customer Service Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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9w" data-unique-identifier=3D""></p></blockquote><p><img width=3D"1px" heig=
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