Subject: Re: Please contact the customer - Price Error/Image or Description Issue #Ref 2022122100293189
From: Joni Neal <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 22 Dec 2022 18:51:03 +0000

I placed this order on 12/20 it was part of a local pickup order so the amount was a temporary hold. Once it posted at time of pickup the price changed to 49.99. This order was placed when the item was 29.99. I would like a refund for the price difference being This order was placed on 12/20

Sent from my iPhone

On Dec 22, 2022, at 1:45 PM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010661284654

Item:   Comfort Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, Full/Queen, Size: Full/Queen

Hello Walmart Team/ Joni,

Customer Order Number: 200010661284654

Purchase Order No: 108735690060303

Thank you for your order with Designer Living.

Unfortunately, this item was no longer on sale at the time this order was placed.

The promo sale of $27.99 ended 12/20 at 12PM PST.

Thank You,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Joni Neal

Customer Order Number: 200010661284654

Purchase Order No: 108735690060303

Reason for Contact:  Price Error/Image or Description Issue

Item name/number:   Comfort Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, Full/Queen, Size: Full/Queen/1549629504

Agent message:   Good day!
The customer was charged 49.99$ when the price of the item was 29.99
please send the customer the adjustment of this price and communicate with her as soon as posible
Thanks in advance!
Walmart

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team