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Date: Wed, 21 Dec 2022 22:28:44 +0000
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Subject: Re: Please contact the customer - Return/Replace - Incorrect Item
 Received #Ref 2022120500291760
From: Cindy Evans <c-D5CF2935F88743829DD70945D36816BF@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">I still have not received my replacemen=
t and this was a Christmas gift. Is there anyway you can send me some kind =
of tracking number either on the item that you re-shipped out the correct i=
tem or give me my money back so I can replace this as it was supposed to be=
 a gift.&nbsp;<br><br><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D=
"ltr"><br><blockquote type=3D"cite">On Dec 6, 2022, at 11:31 AM, Designer L=
iving Inc. &lt;s-D5CF2935F88743829DD70945D36816BF@relay.walmart.com&gt; wro=
te:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=
=EF=BB=BF<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family=
:verdana,sans-serif;font-size:small">Hello Cindy,</div><div class=3D"gmail_=
default" style=3D"font-family:verdana,sans-serif;font-size:small"><br></div=
><div class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;font-=
size:small">Thank you for the pictures.</div><div class=3D"gmail_default" s=
tyle=3D"font-family:verdana,sans-serif;font-size:small"><br></div><div clas=
s=3D"gmail_default" style=3D"font-family:verdana,sans-serif;font-size:small=
">Please use the attached prepaid Fedex label to return the wrong item back=
 to us.</div><div class=3D"gmail_default" style=3D"font-family:verdana,sans=
-serif;font-size:small">We have entered a replacement order to be sent to y=
ou.</div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-ser=
if;font-size:small"><br></div><div class=3D"gmail_default" style=3D"font-fa=
mily:verdana,sans-serif;font-size:small">We are sincerely sorry for any inc=
onvenience this may have caused.</div><div class=3D"gmail_default" style=3D=
"font-family:verdana,sans-serif;font-size:small"><br></div><div class=3D"gm=
ail_default" style=3D"font-family:verdana,sans-serif;font-size:small">Thank=
 you,</div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-s=
erif;font-size:small">Latesia&nbsp;</div><div class=3D"gmail_default" style=
=3D"font-family:verdana,sans-serif;font-size:small">Customer Service Rep.</=
div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;fo=
nt-size:small">Designer Living&nbsp;</div></div><br><div class=3D"gmail_quo=
te"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Dec 6, 2022 at 12:06 PM C=
indy Evans &lt;<a href=3D"mailto:c-D5CF2935F88743829DD70945D36816BF@relay.w=
almart.com">c-D5CF2935F88743829DD70945D36816BF@relay.walmart.com</a>&gt; wr=
ote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px=
 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D=
"ltr"><div class=3D"gmail_default" style=3D"font-family:arial,sans-serif;fo=
nt-size:small;color:rgb(0,0,0)">Please see attached.</div><div class=3D"gma=
il_default" style=3D"font-family:arial,sans-serif;font-size:small;color:rgb=
(0,0,0)"><br></div><div><div dir=3D"ltr"><div dir=3D"ltr"><div><div dir=3D"=
ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr">Thank you,<div><b s=
tyle=3D"font-size:12.8px"><br></b></div><div><b style=3D"font-size:12.8px">=
<br></b></div><div><b style=3D"font-size:12.8px">Mike and Cindy Evans</b><b=
r></div><div>MEI&amp;R, INC.</div><div>MEFS, LLC</div><div>PO Box 399</div>=
<div>1374 CR 861</div><div>Cushing, TX 75760</div><div>Phone: (936)326-8579=
</div><div><b><br></b></div><div><br><br></div></div></div></div></div></di=
v></div></div></div><br></div><br><div class=3D"gmail_quote"><div dir=3D"lt=
r" class=3D"gmail_attr">On Tue, Dec 6, 2022 at 8:34 AM Designer Living Inc.=
 &lt;<a href=3D"mailto:s-D5CF2935F88743829DD70945D36816BF@relay.walmart.com=
" target=3D"_blank">s-D5CF2935F88743829DD70945D36816BF@relay.walmart.com</a=
>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px=
 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><p>=
Hello Cindy,</p><p><br></p><p>Thank you for your email.</p><p>Unfortunately=
, I am unable to open the pictures. Please try to send them again.</p><p><b=
r></p><p>Thank you,</p><p>Latesia&nbsp;</p><p>Customer Service Rep.</p><p>D=
esigner Living&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Please=
 see attached images you requested. The wrong bedding was sent. Wrong color=
 and size.</p><p><br></p><p>Thank you,</p><p><strong style=3D"font-size:12.=
8px"><br></strong></p><p><strong style=3D"font-size:12.8px"><br></strong></=
p><p><strong style=3D"font-size:12.8px">Mike and Cindy Evans</strong><br></=
p><p>MEI&amp;R, INC.</p><p>MEFS, LLC</p><p>PO Box 399</p><p>1374 CR 861</p>=
<p>Cushing, TX 75760</p><p>Phone: (936)326-8579</p><p><strong><br></strong>=
</p><p><br><br></p><p><br></p><p><br></p><p>On Mon, Dec 5, 2022 at 1:43 PM =
<a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerl=
iving.com</a> &lt;<a href=3D"mailto:s-D5CF2935F88743829DD70945D36816BF@rela=
y.walmart.com" target=3D"_blank">s-D5CF2935F88743829DD70945D36816BF@relay.w=
almart.com</a>&gt; wrote:<br></p><blockquote class=3D"gmail_quote" style=3D=
"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-le=
ft:1ex"><p>You have a message from Designer Living Inc. - Walmart.com &nbsp=
;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </strong>&nbsp;2=
00010587884538</p><p><strong> Item: </strong>&nbsp; Comfort Spaces Microfib=
er Bed in a Bag Ava 9-Piece Black Comforter with Sheet Set, King, Size: Kin=
g, Actual Color: Black</p><p><br></p><p><br></p><p style=3D"margin-top:5px;=
margin-bottom:5px;margin-left:0in"><span>Hello Walmart Team/ Cindy,</span><=
/p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left:0in;font-varian=
t-ligatures:normal;font-variant-caps:normal;text-align:start;word-spacing:0=
px"><span>&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;mar=
gin-left:0in;font-variant-ligatures:normal;font-variant-caps:normal;text-al=
ign:start;word-spacing:0px"><span>Thank you for your email.</span></p><p st=
yle=3D"margin-top:5px;margin-bottom:5px;margin-left:0in;font-variant-ligatu=
res:normal;font-variant-caps:normal;text-align:start;word-spacing:0px"><spa=
n>Please send pictures of the item that was received. Please provided image=
s of the box as well as the item packaging inside the box.</span></p><p sty=
le=3D"margin-top:5px;margin-bottom:5px;margin-left:0in;font-variant-ligatur=
es:normal;font-variant-caps:normal;text-align:start;word-spacing:0px"><span=
>&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left:=
0in;font-variant-ligatures:normal;font-variant-caps:normal;text-align:start=
;word-spacing:0px"><span>We sincerely apologize for any inconvenience and l=
ook forward to assisting you more.</span></p><p style=3D"margin-top:5px;mar=
gin-bottom:5px;margin-left:0in;font-variant-ligatures:normal;font-variant-c=
aps:normal;text-align:start;word-spacing:0px"><span>&nbsp;</span></p><p sty=
le=3D"margin-top:5px;margin-bottom:5px;margin-left:0in;font-variant-ligatur=
es:normal;font-variant-caps:normal;text-align:start;word-spacing:0px"><span=
>Thank you,</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-l=
eft:0in;font-variant-ligatures:normal;font-variant-caps:normal;text-align:s=
tart;word-spacing:0px"><span>Latesia&nbsp;</span></p><p style=3D"margin-top=
:5px;margin-bottom:5px;margin-left:0in;font-variant-ligatures:normal;font-v=
ariant-caps:normal;text-align:start;word-spacing:0px"><span>Customer Servic=
e&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left:=
0in;font-variant-ligatures:normal;font-variant-caps:normal;text-align:start=
;word-spacing:0px"><span>Designer Living&nbsp;</span></p><p><br></p><p><br>=
</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&n=
bsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is =
Walmart Customer Care, contacting you on behalf of the customer for the ord=
er below. The customer is receiving a copy of this message.</p><p><br></p><=
p><strong> Customer Name:</strong>&nbsp;Cindy Evans</p><p><strong>Customer =
Order Number:</strong>&nbsp;200010587884538</p><p><strong>Purchase Order No=
:</strong>&nbsp;108732869993830</p><p><strong> Reason for Contact: </strong=
>&nbsp;Return/Replace - Incorrect Item Received</p><p><strong> Item name/nu=
mber: </strong>&nbsp; Comfort Spaces Microfiber Bed in a Bag Ava 9-Piece Bl=
ack Comforter with Sheet Set, King, Size: King, Actual Color: Black/1904536=
745</p><p><strong> Agent message: </strong>&nbsp; Hi seller, customer recei=
ved a wrong item, she supposedly getting the black one but she received a w=
rong color, size, and design of the item. Customer want the one she purchas=
ed. Please help customer getting the original item and requesting replaceme=
nt.</p><p><br></p><p><br></p><p><strong>What you need to do now:</strong></=
p><p>1. Reply to this message to contact the customer, and do so within 48 =
hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wal=
mart.com/s/guide?article=3D000006402#Customer_Service_Requirements" target=
=3D"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image=
/20221205/6380583733094197191732697" data-unique-identifier=3D""></p><p><br=
></p><hr><p><br></p><p>Walmart Customer Service Team</p><p><br></p><img wid=
th=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/e=
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</blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http:/=
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