Subject: Re: Please contact the customer - Tracking Not Showing/Not Working #Ref 2022120700291947
From: jasmine byers <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 09 Dec 2022 14:49:34 +0000

Good morning,

That is not my porch. I do not have a grey towel on my porch.

Thank you

On Fri, Dec 9, 2022 at 6:45 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010609276484

Item:   Comfort Spaces Vixie Microfiber 2-Piece Purple/Charcoal Comforter Set, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Purple/Charcoal

Hello Walmart Team / Jasmine,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010609276484 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391620021385. Please note that our current shipments do not require a signature.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: jasmine byers

Customer Order Number: 200010609276484

Purchase Order No: 108733928058773

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Vixie Microfiber 2-Piece Purple/Charcoal Comforter Set, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Purple/Charcoal/371772018

Agent message:   The customer received a notification saying her item was delivered and she did not receive it. The tracking number does not show any signature as a proof the item was received. The customer is looking for the replacement so please get in contact with her to explain all the process.
Thanks

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team