Subject: Please contact the customer - Tracking Not Showing/Not Working
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 08 Dec 2022 00:00:02 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: jasmine byers

Customer Order Number: 200010609276484

Purchase Order No: 108733928058773

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Vixie Microfiber 2-Piece Purple/Charcoal Comforter Set, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Purple/Charcoal/371772018

Agent message:   The customer received a notification saying her item was delivered and she did not receive it. The tracking number does not show any signature as a proof the item was received. The customer is looking for the replacement so please get in contact with her to explain all the process.
Thanks

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team