Subject: Re: Please contact the customer - Return/Replace - Incorrect Item Received #Ref 2022120500291760
From: Cindy Evans <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 05 Dec 2022 22:25:54 +0000

Please see attached images you requested. The wrong bedding was sent. Wrong color and size.

Thank you,

Mike and Cindy Evans

MEI&R, INC.

MEFS, LLC

PO Box 399

1374 CR 861

Cushing, TX 75760

Phone: (936)326-8579

On Mon, Dec 5, 2022 at 1:43 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010587884538

Item:   Comfort Spaces Microfiber Bed in a Bag Ava 9-Piece Black Comforter with Sheet Set, King, Size: King, Actual Color: Black

Hello Walmart Team/ Cindy,

Thank you for your email.

Please send pictures of the item that was received. Please provided images of the box as well as the item packaging inside the box.

We sincerely apologize for any inconvenience and look forward to assisting you more.

Thank you,

Latesia

Customer Service

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Cindy Evans

Customer Order Number: 200010587884538

Purchase Order No: 108732869993830

Reason for Contact:  Return/Replace - Incorrect Item Received

Item name/number:   Comfort Spaces Microfiber Bed in a Bag Ava 9-Piece Black Comforter with Sheet Set, King, Size: King, Actual Color: Black/1904536745

Agent message:   Hi seller, customer received a wrong item, she supposedly getting the black one but she received a wrong color, size, and design of the item. Customer want the one she purchased. Please help customer getting the original item and requesting replacement.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team