Subject: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 2022120500291752
From: Nakia Jackson <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 05 Dec 2022 19:26:19 +0000

I did not receive it

On Mon, Dec 5, 2022 at 1:59 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010567272949

Item:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red

Hello Walmart Team / Nakia-

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010567272949 was delivered to the address listed on the order. FedEx confirmed receipt of delivery with the proof of delivery. The item was handed to the customer.

FedEx Tracking # 391391102940.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Nakia Jackson

Customer Order Number: 200010567272949

Purchase Order No: 108733499399345

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Hi there, this is Maria from Walmart Customer Service. Customer did not receive the item as it shows in the tracking number. customer double check everywhere and any item received so can you please issue a full refund?                                            Thank You, Regards.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team