Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 03 Dec 2022 14:05:20 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Cristianne Moss

Customer Order Number: 200010601119877

Purchase Order No: 108733614965302

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, Full/Queen, Size: Full/Queen/1549629504

Agent message:   Hi seller, customer called in stating her order was marked as delivered but she never received the item. Please provide the customer the tracking information and a solution.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team