Subject: Re: Message from Walmart.com Customer: Where is my order, 200010493267728
From: Shalini Soni <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 25 Nov 2022 18:33:53 +0000

Hello,

The item is not delivered in the mentioned delivery address ( please check the screen shot). It should probably delivery some where else. We don't know SBELL and no one received any package in my neighborhood.

Usually if the package was delivered in front of my house, they sent us picture. But in this case I did not receive it.

It was a Thanksgiving gift to friend.

Kindly resolve this issue.

Thanks

Shalini

On Fri, 25 Nov 2022, 11:53 am Designer Living Inc., <[email-masked]> wrote:

Hello Walmart Team / Shalini-

Thank you for your email.  As per our previous response, Order # 200010493267728 / Purchase Order No: 108732555828595 shipped on FedEx tracking # 390874020860 and delivered on, Nov 23rd.  It was signed for by, SBELL.  (please see attached POD). We suggest checking with family, friends, or neighbors in your area to see if any signed for this package on your behalf.  Thank you.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

On Wed, Nov 23, 2022 at 2:51 PM Shalini Soni <[email-masked]> wrote:

Dear Designer Living Inc.,

Shalini Soni wants to connect with you for the order below:

Customer Order Number:  200010493267728

Purchase Order No:  108732555828595

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Natalie 6-Piece Bed in A Bag Floral Blue/Red Comforter Set with Sheet Set, Twin/493794739

Customer Message:

hello,
I did not receive my package and the tracking status shows that it was delivered today.
could you please help me.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team