Subject: Important Update: Automatic Order Cancellation Policy
From: Walmart Marketplace <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 13:16:45 -0700

Hello Designer,

During the height of the Covid 19 pandemic, Walmart temporarily adjusted the automatic cancellation window to 8 days after the Estimated Shipping Date (ESD). The purpose of this adjustment was to allow our Marketplace sellers extra time to ship orders and help accommodate supply shortages, high demand, and extended shipping timelines.

Starting October 3, 2022, Marketplace sellers must provide customers with valid tracking information by the ESD and no later than 6 calendar days after the ESD.

Orders received on or after October 3, 2022 that are not shipped 6 days after the ESD will be automatically cancelled by Walmart and will negatively impact your cancellation performance metrics.

Best practices to avoid unshipped orders and automatic cancellations:

- Update orders to ‘shipped’ status as soon as they are handed off to the carrier
- Proactively cancel orders that cannot be fulfilled before the ESD
- If possible, upgrade to a faster carrier method to help your item(s) be delivered to the customer on time
- Enroll in Walmart Fulfillment Services (WFS) to offer faster fulfillment and help avoid delays that may lead to automatic cancellations

For more information, please review the Marketplace Order Cancellations (https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VW4sHX8d4M2FW2wxq314y2Gy0W5yX2x94QwdJxN1n_9Y_3pl37V1-WJV7CgGxmW7BtP1f93nZFnW3vk2HV62hpThW6GV43k3RcnjqW7dcyRz6k2dznW1y-tzW1d8ZxgMSs5ht7lbXqW275txy288fFhW8m3Vml8kn6D4W9ldbMc357lP1W4kKNg671KZbCMddwpJXgghNN52P803V6gJJW7wT18G4TSJMXW4Xv6xH4KX6dYW4LLNtF1W7ShRW8kzDry8WtSHHVKH2c33WxpYWW4028j08nzQzQVLlw0x8dxb_9W3s67tK8sH3B0W6xcn0598XtM_W4DhlQF2CRhcgW9l5pTX27671fN5zxJ6mLmTVsN54TQwp7D-tbW3Fyz842w6PXv394z1 ) article.

Thank you for your business,

The Walmart Marketplace team

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