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[209.85.220.41]) by mx.google.com with SMTPS id c10-20020a1709060fca00b00781bec16c7esor6608393ejk.84.2022.09.26.05.06.19 for (Google Transport Security); Mon, 26 Sep 2022 05:06:19 -0700 (PDT) Received-SPF: pass (google.com: domain of ktom4234@gmail.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@gmail.com header.s=20210112 header.b="ABF0/eou"; spf=pass (google.com: domain of ktom4234@gmail.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=ktom4234@gmail.com; dmarc=pass (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date; bh=5KKReKstQphSaUXhw/51LuktdPXLfp46Kjqoetoxrag=; b=ABF0/eoulYpAhPvFwOVRPXacR3xV/1Rb2j9HpvxJ35OuZehD87eqv4SxjGp4MQthMm j4Pg8c3Bl5qCsEm+n8x5XYncF2dcKUQ1PMfNOtSTMecDGaolvebKZC0OG9FL7LfsDFib gUBB4Rl5Lwm6OtpbtviuoIGQTN/Jnb4R+qjM5ePIARRQMBqJ9NVAo2Bmp48CtLbBBmlH Mlk3y19lG+F5IWwkRMAULHAuLC7t/8veOKE7z7uxZCBbFe/FoY1jcK6K+dhg4nRXSQRV OfUd8xmDsd93sNx59d+aRpUISQkysShj2kbn8JYSI+0jZdLx61/NY4h5dwY+CFGXLSxQ MoZg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date; bh=5KKReKstQphSaUXhw/51LuktdPXLfp46Kjqoetoxrag=; b=undByRSbZzCUFljJTN6mRbKOTTvckJBdbeirHqa3kgHaxqfqdhfWIxl++9G7BOcYqs /Zg00igViZTm3eyQPUC61LHSWpTnu7E0ITuV9O+dIXUXEzLhylkQNQyt9hkn1Ez8qlO5 rlCTncE6xtlcxdVMPskUka2svNXp4kv1/LJiziqepvCbro6ZKIbxG1hXO1LOmdF9TYNx rhhISHWCYFKPKaqfWEdM5TpXaxIr8ccr4E3y83ZBNBA5GGM2e8OyHRDajLV0VDPOPkZX jkE+aw0SMO0eJRcm1J9xcmGGhm1shkKCR1ZH7XwR/QeBfDmlczsUV+j0lIKRg+ZyBAJy zT2A== X-Gm-Message-State: ACrzQf0g/HFo65p2OHOvHz0Sc97ZR6wwPq/DBg54sJwja9VYVlUMmo/V DE/Ziuvc4LfkmWvrC7v1z94pBXLBa+njCovJzXbs1wpY X-Google-Smtp-Source: AMsMyM4yy9fGd/9/ToMIDZRv7A6xvZWaDKYk6tm0T5BjLFkI+eIZM+MpROzBs45spnmw6d1lGdHgdofr3/9xduntFz0= X-Received: by 2002:a17:906:401:b0:73d:af73:b78 with SMTP id d1-20020a170906040100b0073daf730b78mr18219823eja.122.1664193978454; Mon, 26 Sep 2022 05:06:18 -0700 (PDT) MIME-Version: 1.0 References: <84a499fea27a4e05@bd57fccd4d4b13dc> In-Reply-To: <84a499fea27a4e05@bd57fccd4d4b13dc> From: Keith Tomlinson Date: Mon, 26 Sep 2022 08:06:07 -0400 Message-ID: Subject: Re: Re: Re: Trouble Shooting steps Mattress Pad- C21431277 #Ref 2021072000091446 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="000000000000ec562905e9935a57" --000000000000ec562905e9935a57 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Latesia, will do. Regards, Keith On Mon, Sep 26, 2022 at 7:37 AM info@designerliving.com < info@designerliving.com> wrote: > Hello Keith, > > Thank you for your email. > > Please send your request to JLAHOME at : jlacs@jlahome.com > > You can email your concerns to: jlacs@jlahome.com, Monday-Friday > 7:00am-3:30pm (PST). You can also call if you would like 1-866-456-8852. > Please be sure to provide a copy of the original purchase receipt at the > time of your request; if sending an email. > > > > Thank you, > > Latesia > > Designer Living > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Good afternoon, > > > The replacement mattress pad is showing the > same error message as the previous one did. I went through the trouble > shooting steps, and it still shows the =E2=80=98E=E2=80=99 message. Can y= ou please send > another replacement, and we=E2=80=99ll return this one? > > > Thank you, > > Keith > > > On Tue, Jul 20, 2021 at 4:57 PM info@designerliving.com < > info@designerliving.com> wrote: > >> Hello Keith, >> >> >> Thank you for the photo. As per our conversation, please allow at least >> 6-8 business days to receive your replacement mattress pad. >> >> >> Thank you, >> >> >> >> Erlinda >> >> Senior Customer Service Rep >> >> Designer Living & Electric Product >> >> >> >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D >> >> >> Hi Erlinda, >> >> >> Please see attached as requested. If you can also send the >> tracking information for the replacement when available, that would be >> greatly >> >> appreciated. >> >> >> Thanks >> >> Keith >> >> >> >> On Tue, Jul 20, 2021 at 11:36 AM Customer Service info@designerliving.co= m >> wrote: >> >>> Hi Keith- >>> >>> >>> Re sending the email. >>> >>> >>> >>> >>> As per our conversation, to complete the warranty of your electric >>> product, please cut controller connectors off the blanket and or the se= wn >>> on label in half on the defective product, like in the examples below = and >>> email to us. Thank you >>> >>> >>> >>> >>> >>> [image: image.png] >>> >>> >>> Sincerely, >>> >>> >>> >>> Erlinda >>> >>> Senior Customer Service Rep >>> >>> Designer Living & Electric Product >>> >>> E&E Co. Ltd. dba JLA Home >>> >>> >>> >>> >>> >>> >>> Thank you, >>> >>> >>> >>> Erlinda >>> >>> Senior Customer Service Rep >>> >>> Designer Living & Electric Product >>> >>> E&E Co. Ltd. dba JLA Home >>> >>> On Tue, Jul 20, 2021 at 8:33 AM Keith Tomlinson >>> wrote: >>> >>>> Test >>>> >>>> >>>> On Mon, Jul 19, 2021 at 4:19 PM Customer Service >>>> info@designerliving.com wrote: >>>> >>>>> Hello Keith, >>>>> >>>>> >>>>> Below are the instructions provided to you over the phone, on how to >>>>> troubleshoot the mattress pad. >>>>> >>>>> >>>>> Unplug both power cords from the wall =E2=80=93 disconnect the contro= llers >>>>> from the unit (i.e mattress pad/ blanket) leave everything disconnect= ed for >>>>> at least 45 minutes after this time switch your controllers to the op= posite >>>>> sides left to right and right to left. Plug controllers into mattres= s pad >>>>> and or blanket first and then plug power cords into wall outlets. T= urn >>>>> power on- select a heat setting and click on preheat- allow the un= it to >>>>> =E2=80=9Cpreheat=E2=80=9D (preheat takes about 30 minutes). Once the= unit is done >>>>> preheating the controller will revert back to the heat set # you sele= cted >>>>> prior to "preheat". >>>>> >>>>> >>>>> Hopefully this may reset the mattress pad. If not, please call us >>>>> back with the results. Your Claim case # is C21431277. >>>>> >>>>> >>>>> >>>>> Thank you, >>>>> >>>>> >>>>> >>>>> Erlinda >>>>> >>>>> Senior Customer Service Rep >>>>> >>>>> Designer Living & Electric Product >>>>> >>>> --000000000000ec562905e9935a57 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Thanks Latesia, will do.=C2=A0
Regards,
Keith
On Mon, = Sep 26, 2022 at 7:37 AM info@des= ignerliving.com <info@des= ignerliving.com> wrote:

H= ello Keith,

Thank you for your email.

Please send your request to JLAHOME at= =C2=A0:=C2=A0jlacs@jlahome.com

You can email your concerns to: jlacs@jlahome.com, Mon= day-Friday 7:00am-3:30pm (PST). You can also call if you would like 1-866-4= 56-8852. Please be sure to provide a copy of the original purchase receipt = at the time of your request; if sending an email.

=C2=A0

Thank y= ou,

Latesia=C2=A0

Designer Living=C2=A0

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Good afternoon,


=C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 The = replacement mattress pad is showing the same error=C2=A0message as the prev= ious one did. I went through the trouble shooting steps, and it still shows= the =E2=80=98E=E2=80=99 message. Can you please send another replacement, = and we=E2=80=99ll return this one?


Thank you,

Keith<= /p>


On Tue, Jul 20, 2021 at 4:57 PM info@designerliving.com <info@designerliving.c= om> wrote:

Hello Keith,

=


Thank you for the photo.=C2=A0 As per our conversation, pleas= e allow at least 6-8 business days to receive your replacement mattress pad= .


Thank you,

=C2=A0

Erlinda

Senior = Customer Service Rep

Designer Living & Electric Product=


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hi Erlinda,


<= p>=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Please see attached as r= equested. If you can also send the tracking information =C2=A0for the repla= cement when available, that would be greatly=C2=A0

appreciated.


Thanks

Keith=C2=A0



<= p>On Tue, Jul 20, 2021 at 11:36 AM Customer Service info@designerliving.com <info@designerliving= .com> wrote:

Hi Keith-
=


Re sending the email.


=C2=A0

As per our conversation, to complete the warranty of your electric product, pl= ease cut controller connectors off the blanket and or the sewn on label in half = on the defective product,=C2=A0like in the examples=C2=A0 below and email to u= s.=C2=A0 Thank you




=


3D"image.png"


Sincerely,

=C2= =A0

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home


=C2=A0

=C2=A0

Thank you,

=C2=A0

Erl= inda

Senior Customer Service Rep

Designer Living & Electric Product

= E&E Co. Ltd. dba JLA Home


On Tue, Jul 20, 2021 at 8:33 AM Keith Tomlinson <ktom4234@gmail.com>= wrote:

Test=C2= =A0


On Mon, Jul 19, 2021 at 4:19 PM Customer Service info@designerliving= .com <i= nfo@designerliving.com> wrote:

Hello Keith,


Below are the instruct= ions provided to you over the phone, on how to troubleshoot the mattress pa= d.


Unplug both power cords from the wall =E2=80=93 di= sconnect the controllers from the unit (i.e mattress pad/ blanket) leave everything disconnected for at least 45 minutes after this time switch your controllers to the opposite sides left to right and right to left.=C2=A0 Pl= ug controllers into mattress pad and or blanket first and then =C2=A0plug powe= r cords into wall outlets.=C2=A0 Turn =C2=A0power on- =C2=A0select a heat = =C2=A0setting and click on preheat- allow the unit to =E2=80=9Cpreheat=E2= =80=9D (preheat takes about 30 minutes).=C2=A0 Once the unit is done preheating th= e controller will revert back to the heat set # you selected prior to "= ;preheat".


Hopefully this may reset the=C2=A0 mattres= s pad.=C2=A0 If not, please call us back with the results.=C2=A0 Your Claim= case # is C21431277.



T= hank you,

=C2=A0

Erlind= a

Senior Customer Service Rep

Designer Living & Electric Product

--000000000000ec562905e9935a57--