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[209.85.220.41]) by mx.google.com with SMTPS id v3-20020a50a443000000b00451e3160471sor5673485edb.19.2022.09.23.14.45.19 for (Google Transport Security); Fri, 23 Sep 2022 14:45:20 -0700 (PDT) Received-SPF: pass (google.com: domain of ktom4234@gmail.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@gmail.com header.s=20210112 header.b=cF23EaU0; spf=pass (google.com: domain of ktom4234@gmail.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=ktom4234@gmail.com; dmarc=pass (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date; bh=G8/r+vK/n26GeRfmeJ9BBaqRjGu0F4pgG7ZHnc9cNXo=; b=cF23EaU0vsK0kQFWBh9pVwyx38SkALviK49GvwVzCVoyw/pbU0iWjiNSXhr8jblnGa PWnc0Jazc4ncONwHEaZVdG/cAZwta/cOysrxgHF+xkcOqBku8EZ8tMeBcGjvUHE6NxRQ K8BPP7in2knDEB5vEGKL3WtBsWevcvBof1dvCWdxVA0051OGWy5kcxWylLTYy7ao97Dc pAsHdqjoRCai+/zjJcUp9TAfKWBzWO3TMiNLFj0CktzweHnoVR5UHuo0WYxVdFrke/ML X5b+AotaY2vYl3G9fnlBAPMTzsOaAYgXlBQSOYwb5bIvSagNF9Yf+XZLNLNu3XRRm5Tu 6Ing== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date; bh=G8/r+vK/n26GeRfmeJ9BBaqRjGu0F4pgG7ZHnc9cNXo=; b=tj6u9zafD2cuoeoSKb2bl3+pxt/PkzxOuot6N0BbgN/AYzW+UBChEW4L0vQ8PPDuQz fzfL0Y9MWXFtv0Z0eUxRo14tEY+Jax5UFLl88sXjQUpMk4W9DLLFY7njU59vpBDGi+4o WjgqggvdTStjJw11e+aXqxzbDAwDms1VWTmip1nSHBTZ6voQjLB6h+oppj2m8qUZKE1t 6oMk1zjZDL0zGH4/lXwLLg7QKnag+C2mrrVu0/S7yr2p3Yd0uDIyVb5j+wwlKrdPWJ4g uN4/NHJWAvWcTp09oK77+4iD3cssDv1+cdII08dc767dPt39Bx45qv9DtaMBE01Egsh2 OZqg== X-Gm-Message-State: ACrzQf3M+wYeuIAe45S139PUGC71kOMXb3yrRqiwyEdN1NMVgb06pVwX qBlbKRril15Z+I8qCkbB32s/3em5oO/JVgGCq23rY8Sw X-Google-Smtp-Source: AMsMyM5hW/H3MnopTgiyAMp3yIWP9KI96SQMIbGgDv+olWK+hCmGj4wlIQzZb8oWtAKGNBHhxPr9LrhUoKsAaKAVFnQ= X-Received: by 2002:a05:6402:51cb:b0:451:6ede:88e3 with SMTP id r11-20020a05640251cb00b004516ede88e3mr10273762edd.45.1663969519478; Fri, 23 Sep 2022 14:45:19 -0700 (PDT) MIME-Version: 1.0 References: <8acfd282fdb1a015@93a0e5e1852dca7f> In-Reply-To: <8acfd282fdb1a015@93a0e5e1852dca7f> From: Keith Tomlinson Date: Fri, 23 Sep 2022 17:45:08 -0400 Message-ID: Subject: Re: Re: Trouble Shooting steps Mattress Pad- C21431277 #Ref 2021072000091446 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="0000000000002029bc05e95f1879" --0000000000002029bc05e95f1879 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, The replacement mattress pad is showing the same error message as the previous one did. I went through the trouble shooting steps, and it still shows the =E2=80=98E=E2=80=99 message. Can you= please send another replacement, and we=E2=80=99ll return this one? Thank you, Keith On Tue, Jul 20, 2021 at 4:57 PM info@designerliving.com < info@designerliving.com> wrote: > Hello Keith, > > > Thank you for the photo. As per our conversation, please allow at least > 6-8 business days to receive your replacement mattress pad. > > > Thank you, > > > > Erlinda > > Senior Customer Service Rep > > Designer Living & Electric Product > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Hi Erlinda, > > > Please see attached as requested. If you can also send the > tracking information for the replacement when available, that would be > greatly > > appreciated. > > > Thanks > > Keith > > > > On Tue, Jul 20, 2021 at 11:36 AM Customer Service info@designerliving.com > wrote: > >> Hi Keith- >> >> >> Re sending the email. >> >> >> >> As per our conversation, to complete the warranty of your electric >> product, please cut controller connectors off the blanket and or the sew= n >> on label in half on the defective product, like in the examples below a= nd >> email to us. Thank you >> >> >> >> >> >> [image: image.png] >> >> >> Sincerely, >> >> >> >> Erlinda >> >> Senior Customer Service Rep >> >> Designer Living & Electric Product >> >> E&E Co. Ltd. dba JLA Home >> >> >> >> >> >> >> Thank you, >> >> >> >> Erlinda >> >> Senior Customer Service Rep >> >> Designer Living & Electric Product >> >> E&E Co. Ltd. dba JLA Home >> >> On Tue, Jul 20, 2021 at 8:33 AM Keith Tomlinson >> wrote: >> >>> Test >>> >>> >>> On Mon, Jul 19, 2021 at 4:19 PM Customer Service info@designerliving.co= m >>> wrote: >>> >>>> Hello Keith, >>>> >>>> >>>> Below are the instructions provided to you over the phone, on how to >>>> troubleshoot the mattress pad. >>>> >>>> >>>> Unplug both power cords from the wall =E2=80=93 disconnect the control= lers from >>>> the unit (i.e mattress pad/ blanket) leave everything disconnected for= at >>>> least 45 minutes after this time switch your controllers to the opposi= te >>>> sides left to right and right to left. Plug controllers into mattress= pad >>>> and or blanket first and then plug power cords into wall outlets. Tu= rn >>>> power on- select a heat setting and click on preheat- allow the uni= t to >>>> =E2=80=9Cpreheat=E2=80=9D (preheat takes about 30 minutes). Once the = unit is done >>>> preheating the controller will revert back to the heat set # you selec= ted >>>> prior to "preheat". >>>> >>>> >>>> Hopefully this may reset the mattress pad. If not, please call us >>>> back with the results. Your Claim case # is C21431277. >>>> >>>> >>>> Thank you, >>>> >>>> >>>> >>>> Erlinda >>>> >>>> Senior Customer Service Rep >>>> >>>> Designer Living & Electric Product >>>> >>> --0000000000002029bc05e95f1879 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Good afternoon,

=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 = =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 The replacement mattress pad is showing = the same error=C2=A0message as the previous one did. I went through the tro= uble shooting steps, and it still shows the =E2=80=98E=E2=80=99 message. Ca= n you please send another replacement, and we=E2=80=99ll return this one?

Thank you,
Keith

On Tue, Jul 20, 2021 at 4:57 PM info@designerliving.com <info@designerliving.com> wrote:

Hello Keith,


Thank you for the = photo.=C2=A0 As per our conversation, please allow at least 6-8 business da= ys to receive your replacement mattress pad.


Thank you,=

=C2=A0

Erlinda

Senior Customer Service Rep

<= p style=3D"margin-top:5px;margin-bottom:5px;line-height:normal;background:w= hite">De= signer Living & Electric Product


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=


Hi Erlinda,


=C2=A0 =C2=A0 =C2=A0 =C2=A0 = =C2=A0 =C2=A0 =C2=A0 Please see attached as requested. If you can also send= the tracking information =C2=A0for the replacement when available, that wo= uld be greatly=C2=A0

appreciated.


Thanks

Keith= =C2=A0



On Tue, Jul 20, 2021 at 11:3= 6 AM Customer Service info@designerliving.com <info@designerliving.com> wrote:

Hi Keith-


Re sending the email.

<= span>

=C2=A0

As per our conversation, to complete the warranty of your electric product, pl= ease cut controller connectors off the blanket and or the sewn on label in half = on the defective product,=C2=A0like in the examples=C2=A0 below and email to u= s.=C2=A0 Thank you



<= br>


3D"image.png"


Sincerely,

=C2=A0

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home


=C2=A0

=C2=A0

Thank you,

=C2=A0

= Erlinda

Senior Customer Servic= e Rep

Designer Living & Electric= Product

E&E Co. Ltd. dba JLA Home


On Tue, Jul 20, 2021 at 8:33 AM Keith Tomlinson <<= a href=3D"mailto:ktom4234@gmail.com" target=3D"_blank">ktom4234@gmail.com> wrote:

T= est=C2=A0


On Mon, Jul 19, 2021 at 4:19 PM Customer Service= info@designer= living.com <info@designerliving.com> wrote:

Hello Keith,


Below are = the instructions provided to you over the phone, on how to troubleshoot the= mattress pad.


Unplug both = power cords from the wall =E2=80=93 disconnect the controllers from the uni= t (i.e mattress pad/ blanket) leave everything disconnected for at least 45 minutes after this time switch your controllers to the opposite sides left to right and right to left.=C2=A0 Pl= ug controllers into mattress pad and or blanket first and then =C2=A0plug powe= r cords into wall outlets.=C2=A0 Turn =C2=A0power on- =C2=A0select a heat = =C2=A0setting and click on preheat- allow the unit to =E2=80=9Cpreheat=E2= =80=9D (preheat takes about 30 minutes).=C2=A0 Once the unit is done preheating th= e controller will revert back to the heat set # you selected prior to "= ;preheat".


Hopefully this m= ay reset the=C2=A0 mattress pad.=C2=A0 If not, please call us back with the= results.=C2=A0 Your Claim case # is C21431277.


=

Thank you,

=C2=A0<= /p>

Erlinda

Senior Customer Service Rep

Designer Li= ving & Electric Product

--0000000000002029bc05e95f1879--