Subject: Re: Re: Trouble Shooting steps Mattress Pad- C21431277 #Ref 2021072000091446
From: Keith Tomlinson <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 23 Sep 2022 17:45:08 -0400

Good afternoon,

                            The replacement mattress pad is showing the
same error message as the previous one did. I went through the trouble
shooting steps, and it still shows the ‘E’ message. Can you please send
another replacement, and we’ll return this one?

Thank you,
Keith

On Tue, Jul 20, 2021 at 4:57 PM [email-masked] <
[email-masked]> wrote:

> Hello Keith,
>
>
> Thank you for the photo.  As per our conversation, please allow at least
> 6-8 business days to receive your replacement mattress pad.
>
>
> Thank you,
>
>
>
> Erlinda
>
> Senior Customer Service Rep
>
> Designer Living & Electric Product
>
>
>
> ===============================================================================
>
>
> Hi Erlinda,
>
>
>               Please see attached as requested. If you can also send the
> tracking information  for the replacement when available, that would be
> greatly
>
> appreciated.
>
>
> Thanks
>
> Keith
>
>
>
> On Tue, Jul 20, 2021 at 11:36 AM Customer Service [email-masked]
> <[email-masked]> wrote:
>
>> Hi Keith-
>>
>>
>> Re sending the email.
>>
>>
>>
>> As per our conversation, to complete the warranty of your electric
>> product, please cut controller connectors off the blanket and or the sewn
>> on label in half on the defective product, like in the examples  below and
>> email to us.  Thank you
>>
>>
>>
>>
>>
>>
>>
>> Sincerely,
>>
>>
>>
>> Erlinda
>>
>> Senior Customer Service Rep
>>
>> Designer Living & Electric Product
>>
>> E&E Co. Ltd. dba JLA Home
>>
>>
>>
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Erlinda
>>
>> Senior Customer Service Rep
>>
>> Designer Living & Electric Product
>>
>> E&E Co. Ltd. dba JLA Home
>>
>> On Tue, Jul 20, 2021 at 8:33 AM Keith Tomlinson <[email-masked]>
>> wrote:
>>
>>> Test
>>>
>>>
>>> On Mon, Jul 19, 2021 at 4:19 PM Customer Service [email-masked]
>>> <[email-masked]> wrote:
>>>
>>>> Hello Keith,
>>>>
>>>>
>>>> Below are the instructions provided to you over the phone, on how to
>>>> troubleshoot the mattress pad.
>>>>
>>>>
>>>> Unplug both power cords from the wall – disconnect the controllers from
>>>> the unit (i.e mattress pad/ blanket) leave everything disconnected for at
>>>> least 45 minutes after this time switch your controllers to the opposite
>>>> sides left to right and right to left.  Plug controllers into mattress pad
>>>> and or blanket first and then  plug power cords into wall outlets.  Turn
>>>>  power on-  select a heat  setting and click on preheat- allow the unit to
>>>> “preheat” (preheat takes about 30 minutes).  Once the unit is done
>>>> preheating the controller will revert back to the heat set # you selected
>>>> prior to "preheat".
>>>>
>>>>
>>>> Hopefully this may reset the  mattress pad.  If not, please call us
>>>> back with the results.  Your Claim case # is C21431277.
>>>>
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>> Erlinda
>>>>
>>>> Senior Customer Service Rep
>>>>
>>>> Designer Living & Electric Product
>>>>
>>>