Subject: RE: RE:RE: {EXTERNAL} RE:REQUEST RETURN CODE #Ref 2022082500280313
From: "Poindexter, Sharlett" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 25 Aug 2022 20:06:39 +0000

Yes, I ordered thru JC Penney’s website , rec’d my 4” topper with your receipts in the box – that is how I contacted Designer Living paper work in the box ; go figure
I will be doing further research once I get off work
Thanks for responding back to me

From: [email-masked] <[email-masked]>
Sent: Thursday, August 25, 2022 4:04 PM
To: Poindexter, Sharlett <[email-masked]>
Subject: RE:RE: {EXTERNAL} RE:REQUEST RETURN CODE #Ref 2022082500280313

Hello-

I am not sure if I clearly understand your inquiry.  If you placed another order through JC Penny, and want to return the item, you will need to work directly with JC Penny.  Designer Living does not accept or handle returns for other partners.

However in reference to Designer Living order number D22609016B, we can assist with this order since you ordered directly from our site.  In regares to the amount you paid, the original retail price was $189.99.  Once you applied the (JLA50) coupon code, the order total came to $94.99.  When you initiated the return, the cost of the return label was $12.46 which is automatically deducted from your refund amount; so the return amount you will be receiving is $82.53.  Please see the highlighted information below for your review.  Should you have any further questions, you may contact us at 888-879-8790.  Thank you.

Order Number :

D22609016B

Order Status :

Complete

Sales Channel Order Id :

Payment Method :

Credit Card

Sales Channel :

Desktop

Payment Status :

Refund Partial Success

Username :

GinaFruik<https://urldefense.com/v3/__https:/admin.designerliving.com/Member/Member/SaveMember/9d584375-4943-490e-ab24-806892d8e10b__;!!IZ3lH8c!0aZaQ1P3HVgyiulTot0_N3yeTC8DyrHweKOcJ7nXjG-omveF_ES-aQ5IdNiAkS0YgI3wE3tGLvcxnh3EDuc1BgL2ECJd$>

Created Time :

06/09/2022 03:03:25 PM

CLAIM
Picture
Product Name
Brand
Attributes
Regular Price
Price
Order Qty
Canceled Qty
Shipped Qty
Total
[Image removed by sender.]
4" Gel Memory Foam with 3M Cover Mattress Topper<https://urldefense.com/v3/__https:/www.designerliving.com/products/sleep-philosophy/4-gel-memory-foam-with-3m-cover-mattress-topper/b37/7511*!id/646412__;Iw!!IZ3lH8c!0aZaQ1P3HVgyiulTot0_N3yeTC8DyrHweKOcJ7nXjG-omveF_ES-aQ5IdNiAkS0YgI3wE3tGLvcxnh3EDuc1Bin2zQUu$>

Size : Full

Color : White

Item No : BASI16-0451

UPC : 675716825003
Sleep Philosophy
$529.95

Retail Price :$189.99

Discount :-$0.00

Product Coupon :-$95.00

Sale Price :$94.99
1
0
1
$94.99

Total Retail Price :

$189.99

Discount :

-$0.00

Product Coupon :

-$95.00 (Coupon Code : JLA50<https://urldefense.com/v3/__https:/admin.designerliving.com/Market/Coupon/SaveCoupon?code=JLA50__;!!IZ3lH8c!0aZaQ1P3HVgyiulTot0_N3yeTC8DyrHweKOcJ7nXjG-omveF_ES-aQ5IdNiAkS0YgI3wE3tGLvcxnh3EDuc1Bu0-e5xU$>)

Order Coupon :

-$0.00

Subtotal :

$94.99

Tax :

$0.00

Shipping Fee :

$0.00

Require Signature Fee :

$0.00

Order Total :

$94.99

Reward Points :

-$0.00

Gift Card / Voucher :

-$0.00

Amount Due:

$94.99

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]<mailto:[email-masked]>

===============================================================================

I have just noticed that the paper work in my new order is not correct , its old paper work on an old order dated: 06/09/22

I work from  home , I get off at 6pm est – I am going to attach the JC Penney email on this August 2022 new order that shows I paid over $200 for the topper

This is very nerving , will send new order  to you on 08/26

From: [email-masked]

This email originated outside the company. Do not click links or attachments unless you recognize the sender.

Hello-

Thank you for your email.  We are not sure what happened on your side; however we do show record of your order in our system.  In addition, a return authorization was assigned to your order.  Please see the details below.  Thank you.

RA Number :

R227070A1F

Created By :

[email-masked]

Status :

RefundIssued

Return Loc :

SD2

Created Time :

07/07/2022 01:46:48 PM

DOWNLOAD<https://urldefense.com/v3/__https:/admin.designerliving.com/Market/Order/ShippingLabelsPDF/R227070A1F__;!!IZ3lH8c!2A3YWq4-eG7If16QW0Josg2TvrGawAFN7s_E6Juig9AR-6-C9n8P7Qred6_LcdppnEAGeKeG933QC6xRhD413oM1BUJL$>
Picture
Product Name
Brand
Attributes
Sale Price
Qty To Return
Received Qty
Return Reason
Tracking Number
[Image removed by sender.]
4" Gel Memory Foam with 3M Cover Mattress Topper<https://urldefense.com/v3/__https:/www.designerliving.com/products/sleep-philosophy/4-gel-memory-foam-with-3m-cover-mattress-topper/b37/7511*!id/646412__;Iw!!IZ3lH8c!2A3YWq4-eG7If16QW0Josg2TvrGawAFN7s_E6Juig9AR-6-C9n8P7Qred6_LcdppnEAGeKeG933QC6xRhD413iZ3ZN6N$>

Size : Full

Color : White

Item No : BASI16-0451

SKU : 675716825003
Sleep Philosophy
$94.99
1
1

Other - Other

I ordered the wrong size

275265645270<https://urldefense.com/v3/__https:/www.fedex.com/fedextrack/?trknbr=275265645270__;!!IZ3lH8c!2A3YWq4-eG7If16QW0Josg2TvrGawAFN7s_E6Juig9AR-6-C9n8P7Qred6_LcdppnEAGeKeG933QC6xRhD413ulwzM7k$>

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]<mailto:[email-masked]>

ADDITIONAL ORDER INFO : ORDER# D22609016B

When I go into my Designer Living account : there is no order info there , that is why I do not find the “ RETURN” button for my order , why is my order that I have received not listed with your company

Thanks

From: [email-masked]

This email originated outside the company. Do not click links or attachments unless you recognize the sender.

Thank you for your Email! One of our Customer Service representatives will respond to your inquiry within the next 24 business hours. We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

===============================================================================

DesignerLiving.com
Order # 64068726
Date: 06/09/2022
Item# BASI16-0451  / F 4” MEMORY FOAM MATTRESS TOPP
ID# 42161436

SHARLETT POINDEXTER
1113 FOREST PARK BLVD NW
ROANOKE, VA 24017
540.595.9973

Sorry for returning this topper , but its to stiff / hard – I need something soft as cotton
Please send RETURN CODE to this email address as soon as possible – thank you
[email-masked]<mailto:[email-masked]>

NOTE: I created account with Designer Living but under return – there is no link that says: “ REQUEST RETURN”

[A picture containing text, sign    Description automatically generated]
Sharlett Poindexter
Customer Service Rep II
602 S. Jefferson St.
Roanoke, VA 24011
[email-masked]<mailto:[email-masked]>

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information or may otherwise be protected by law. Any
unauthorized review, use, disclosure or distribution is prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail
and destroy all copies of the original message and any attachment thereto.

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information or may otherwise be protected by law. Any
unauthorized review, use, disclosure or distribution is prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail
and destroy all copies of the original message and any attachment thereto.

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information or may otherwise be protected by law. Any
unauthorized review, use, disclosure or distribution is prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail
and destroy all copies of the original message and any attachment thereto.