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From: Teri Landrum <teri.landrum@jlahome.com>
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Date: Fri, 13 May 2022 09:28:38 -0700
Message-ID: <c18b75b32431c106d8beafe52c517739@mail.gmail.com>
Subject: RE: Parts Request: Rice / PO #: 232634629_797
To: Milwaukee Repair <Milrep-sm@jcp.com>, 
	JCPenney Customer Service <support@jcpenneyeservices.com>, INFO@designerliving.com
Cc: JLACS@jlahome.com
Content-Type: text/plain; charset="UTF-8"

Hello Team -

We are sorry to hear of any issues your customer is having with their
chair. Please have your customer provide a video to the below email
address along with a brief description also have them confirm their
current shipping address for further assistance.

JLACS@jlahome.com

Best Regards,

Teri Landrum
Senior Customer Service Rep
JLACS@jlahome.com


-----Original Message-----
From: 'Milwaukee Repair' via jlacs [mailto:jlacs@jlahome.com]
Sent: Thursday, May 12, 2022 10:00 PM
To: JCPenney Customer Service; jlacs@jlahome.com; INFO@DESIGNERLIVING.COM
Subject: Re: Parts Request: Rice / PO #: 232634629

Please   provide the tracking if part is shipped

Thank you


Associate Name
JCPenney Furniture Repair Dept.

tel: 877-878-7955
fax: 414-259-6664

milrep-sm@jcp.com







________________________________________
From: JCPenney Customer Service <support@jcpenneyeservices.com>
Sent: Monday, March 14, 2022 5:45 PM
To: jlacs@jlahome.com; INFO@DESIGNERLIVING.COM
Cc: Milwaukee Repair
Subject: Parts Request: Rice / PO #: 232634629

[cid:kana$1380688018601@localhost]



Good afternoon,



Please process parts request below,



Date:  03/14/2022    PO/Tag: 232634629

Company:    JCP              Account #: 3556100    Store #: 5684

Store phone #:  NA    Ext.  NA                  Store fax #: NA

Parts order placed by:  Joseph Spencer

Item Desc: Madison Park Rae Swivel Glider

Model #:  MP103-0935

Color:  N/A

Description of part: Swivel Base and Glider Mechanism

Reason for request:  Item seemed defective upon delivery and parts stopped
working over time. Now seem broken and chair unable to be used.

Shipping Address:
Kara Rice
42 PEMBERTON RD,
WAYLAND, MA, 01778-4818301-733-8856
kara.beth.rice@gmail.com
(609) 665-3987



If you have any other questions or concerns, please reply to this e-mail
or call our JCPenney Furniture Customer Care Center at 1-800-442-7902.



Your attention is appreciated,



Joseph Spencer

Furniture Advocate Team

Reach out to us on Twitter @AskJcp! Like us on Facebook!



Want the latest coupons and offers?  Savings are just a swipe or tap away!



Download the JCPenney app today!



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