Subject: Re: PO#: CS399562264
From: Jarin Martin <[email-masked]>
To: Helita Dewitt <[email-masked]>
Cc: Andrea Martin <[email-masked]>, [email-masked], [email-masked]
Date: Wed, 4 May 2022 15:10:00 -0500

Andrea, any word on what Wayfair can do here?
Helita, is this item currently in stock and available for shipping?

JARIN MARTIN
mobile: 903.372.8955
email: [email-masked]

> On May 3, 2022, at 4:23 PM, Jarin Martin <[email-masked]> wrote:
> 
> Andrea, Can you or another individual at Wayfair figure out next steps here?
> 
> Helita - can you please confirm/validate this item is in stock and readily available to ship - regardless of shipping method?
> 
> JARIN MARTIN
> mobile: 903.372.8955
> email: [email-masked]
> 
>>> On May 3, 2022, at 4:08 PM, Helita Dewitt <[email-masked]> wrote:
>>> 
>> 
>> Hello Jarin,
>>  
>> Please note PO # CS399562264 was cancelled on, 4/27 due to invalid ship method.  FedEx Ground Home Delivery is not a valid shipping option for Item # II115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - it requires LTL carrier service.  In addition, we submitted a ticket today informing Wayfair of the cancellation.  Please see details below. 
>>  
>> Note: once an order is cancelled it cannot be reinstated.  A new PO will need to be submitted with the correct shipping method.  Thank you.
>>  
>> Ticket #AOPS-324410 US - Change Ship Method/Carrier due to Item count/size - JLAHome (1987)
>> 
>> 05/03/2022 12:57:58 PM - System ()
>> Supplier ID: 1987, PO#: CS399562264 Ship Class: LP/WG Description: PO# CS399562264 appeared in the over due alerts. It was cancelled due to Incorrect Ship Method. The item ordered requires LTL service. Please note once an order is cancelled it cannot be reinstated. Your team will need to determine the correct ship method and submit a new PO. Thank you. Sincerely, JLA-Home Customer Service [email-masked] Source Tool: OM - Get Help
>>  
>> Best regards,
>> Helita
>> Ecommerce Support Team Supervisor
>> [email-masked]
>>  
>> From: Jarin Martin [mailto:[email-masked]] 
>> Sent: Tuesday, May 03, 2022 1:56 PM
>> To: Andrea Martin
>> Cc: [email-masked]; [email-masked]
>> Subject: Re: PO#: CS399562264
>>  
>> Adding parent or associated umbrella company for additional visibility here. 
>>  
>> JLA Home/Designer Living team,
>>  
>> Looking for some answers around this order. Can we get some clear idea as to when this will be fulfilled?
>>  
>> JARIN MARTIN
>> mobile: 903.372.8955
>> email: [email-masked]
>> 
>> 
>> On May 3, 2022, at 3:29 PM, Andrea Martin <[email-masked]> wrote:
>> 
>> 
>> 
>> Hello I have been trying to contact your customer service for the past 2 weeks and no one answers. Please advise when PO#: CS399562264 will be picked up by the freight company. This is our customer's third attempt to order this bed and each time it seems to be an issue for your company to ship it. Please advise when you will have this order picked up? Thank you
>> --
>> ANDREA MARTIN 
>> Supervisor
>> The Wayfair.com Team 
>> 
>> WAYFAIR 
>> P: 877-Wayfair ext 2763790 
>> [email-masked]
>> 
>> 
>>