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[209.85.220.41]) by mx.google.com with SMTPS id b9-20020a056830310900b005afb14ceec6sor2936202ots.175.2022.05.04.13.10.01 for (Google Transport Security); Wed, 04 May 2022 13:10:01 -0700 (PDT) Received-SPF: neutral (google.com: 209.85.220.41 is neither permitted nor denied by best guess record for domain of jarin@jarinmartin.com) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jarinmartin-com.20210112.gappssmtp.com header.s=20210112 header.b=3Ujz6BlN; spf=neutral (google.com: 209.85.220.41 is neither permitted nor denied by best guess record for domain of jarin@jarinmartin.com) smtp.mailfrom=jarin@jarinmartin.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jarinmartin-com.20210112.gappssmtp.com; s=20210112; h=content-transfer-encoding:from:mime-version:subject:date:message-id :references:cc:in-reply-to:to; bh=2D36z70aieVr5N4CjCUBtSZd4d+3X/LPKPRjy2Lvc2M=; b=3Ujz6BlNyjv5ToI1shseAW071RhS1zLpPRLOqUOIdI4fSAeAwVMnp3XVTH0+cPm/j+ +LTHTpvsLNVHmPgoP5/i03XURAVilRgXnguXbsJ0r/+wLrmbP7rTKWOfnC+tB32fNtNu Nna0w+wlpSKE0TtWrDQ2iMWREdJc1yDqpjWj9o67HkaKMNyqEOf8XcllJomQN2P9N+X+ bi2ERRO0SM868btXMTkhH7OMr7iurRH4Utf5seVekh1fr1UIVX+Z0P4mWyG5GYtGcAEm fZGzMBsKTjeg8fkJjq/MyXmLH2zxkGS+o8cYimG0B41MPlsyPGpUVP0vsvb4qmGpFeW0 Ze8Q== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=x-gm-message-state:content-transfer-encoding:from:mime-version :subject:date:message-id:references:cc:in-reply-to:to; bh=2D36z70aieVr5N4CjCUBtSZd4d+3X/LPKPRjy2Lvc2M=; b=RKp+Eab27uMguxiiXWDuFmpIyIUpz5L22BMAjshlPUGq/Vmf6bC3dDadwt6B9Fcn0y IhNqQD7yb1urXNSreofbSRJh/rn0OphSx7Ex3QmPgJVVVFbNKNuWVIosg0MGGy7KMU82 QHGo2lRosoeuw7OAMV9ALLBCc/z1+KGm/tQJFeQOxY/S0r39ZZymnYgOSBhZpmkwLSEK MeRoHNslHdwxzZZIsMcYzqAemH+5lQ//FuMdMKkEZkNtIaYna/vJgxHEhRW5riVlSsNX N7rz8HXnNBDrhabsSc8as0Fv/gy8qYP7rgEPSgJe+PrC2v6Fbvnt7japdbTVdFWlBmZc 48RA== X-Gm-Message-State: AOAM531ZaLwfcHpMSEv+zKVaTaqQnsBH/35v0hC3LYWH9GuANi1Ih5uh C8MkQYcdf+hxSLHSKiiHRVf++A== X-Google-Smtp-Source: ABdhPJzZw2ow8eJEm+S6bvTSZOQ+9EmoKavY4uOZlkHzzcNSCF4d/5u84U4c58+UL7ZGyOimatyTDQ== X-Received: by 2002:a9d:7097:0:b0:606:c03:cac with SMTP id l23-20020a9d7097000000b006060c030cacmr6960047otj.353.1651695001157; Wed, 04 May 2022 13:10:01 -0700 (PDT) Return-Path: Received: from smtpclient.apple ([2601:2c1:8502:9a60:b51d:5266:3228:1a5a]) by smtp.gmail.com with ESMTPSA id eg20-20020a056870989400b000e686d1387asm8459207oab.20.2022.05.04.13.10.00 (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Wed, 04 May 2022 13:10:00 -0700 (PDT) Content-Type: multipart/alternative; boundary=Apple-Mail-16C959B8-071E-499D-954E-DF18F37DFF79 Content-Transfer-Encoding: 7bit From: Jarin Martin Mime-Version: 1.0 (1.0) Subject: Re: PO#: CS399562264 Date: Wed, 4 May 2022 15:10:00 -0500 Message-Id: References: Cc: Andrea Martin , info@designerliving.com, wayfaircs@jlahome.com In-Reply-To: To: Helita Dewitt X-Mailer: iPhone Mail (19E258) --Apple-Mail-16C959B8-071E-499D-954E-DF18F37DFF79 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Andrea, any word on what Wayfair can do here? Helita, is this item currently in stock and available for shipping? JARIN MARTIN mobile: 903.372.8955 email: jarin@jarinmartin.com > On May 3, 2022, at 4:23 PM, Jarin Martin wrote: >=20 > =EF=BB=BFAndrea, Can you or another individual at Wayfair figure out next s= teps here? >=20 > Helita - can you please confirm/validate this item is in stock and readily= available to ship - regardless of shipping method? >=20 > JARIN MARTIN > mobile: 903.372.8955 > email: jarin@jarinmartin.com >=20 >>> On May 3, 2022, at 4:08 PM, Helita Dewitt wr= ote: >>>=20 >> =EF=BB=BF >> Hello Jarin, >> =20 >> Please note PO # CS399562264 was cancelled on, 4/27 due to invalid ship m= ethod. FedEx Ground Home Delivery is not a valid shipping option for Item #= II115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - it r= equires LTL carrier service. In addition, we submitted a ticket today infor= ming Wayfair of the cancellation. Please see details below.=20 >> =20 >> Note: once an order is cancelled it cannot be reinstated. A new PO will n= eed to be submitted with the correct shipping method. Thank you. >> =20 >> Ticket #AOPS-324410 US - Change Ship Method/Carrier due to Item count/siz= e - JLAHome (1987) >>=20 >> 05/03/2022 12:57:58 PM - System () >> Supplier ID: 1987, PO#: CS399562264 Ship Class: LP/WG Description: PO# CS= 399562264 appeared in the over due alerts. It was cancelled due to Incorrect= Ship Method. The item ordered requires LTL service. Please note once an ord= er is cancelled it cannot be reinstated. Your team will need to determine th= e correct ship method and submit a new PO. Thank you. Sincerely, JLA-Home Cu= stomer Service Wayfaircs@jlahome.com Source Tool: OM - Get Help >> =20 >> Best regards, >> Helita >> Ecommerce Support Team Supervisor >> Wayfaircs@jlahome.com >> =20 >> From: Jarin Martin [mailto:jarin@jarinmartin.com]=20 >> Sent: Tuesday, May 03, 2022 1:56 PM >> To: Andrea Martin >> Cc: info@designerliving.com; wayfaircs@jlahome.com >> Subject: Re: PO#: CS399562264 >> =20 >> =EF=BB=BFAdding parent or associated umbrella company for additional visi= bility here.=20 >> =20 >> JLA Home/Designer Living team, >> =20 >> Looking for some answers around this order. Can we get some clear idea as= to when this will be fulfilled? >> =20 >> JARIN MARTIN >> mobile: 903.372.8955 >> email: jarin@jarinmartin.com >>=20 >>=20 >> On May 3, 2022, at 3:29 PM, Andrea Martin wrote: >>=20 >> =EF=BB=BF >>=20 >> Hello I have been trying to contact your customer service for the past 2 w= eeks and no one answers. Please advise when PO#: CS399562264 will be picked u= p by the freight company. This is our customer's third attempt to order this= bed and each time it seems to be an issue for your company to ship it. Plea= se advise when you will have this order picked up? Thank you >> -- >> ANDREA MARTIN=20 >> Supervisor >> The Wayfair.com Team=20 >>=20 >> WAYFAIR=20 >> P: 877-Wayfair ext 2763790=20 >> amartin1@wayfair.com >>=20 >>=20 >> =20 --Apple-Mail-16C959B8-071E-499D-954E-DF18F37DFF79 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Andrea, any word on what Wayfair can do her= e?
Helita, is this item currently in stock and available for shipping?
JARIN MARTIN

On May 3, 2022, at 4:23 PM, Jarin Martin <jarin@jarinmartin.com> wrot= e:

=EF=BB= =BF= Andrea, Can you or another individual at Wayfair figure out next steps here?=

Helita - can you please confirm/validate this item is in stock= and readily available to ship - regardless of shipping method?
JARIN MARTIN
mobile: 903.372.8955
email: jarin@jarinmartin.com

= On May 3, 2022, at 4:08 PM, Helita Dewitt <helita.dewitt@jlahome.com> w= rote:

=EF= =BB=BF=

Hello Jarin,=

 

Please note PO # CS= 399562264 was cancelled on, 4/27 due to invalid ship method.  FedEx Gro= und Home Delivery is not a valid shipping option for Item # II115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - i= t requires LTL carrier service.  In addition, we submitted a ticket t= oday informing Wayfair of the cancellation.  Please see details below.<= /span> 

 

Note: once an order is cancelled it cannot be reinst= ated.  A new PO will need to be submitted with the correct shipping met= hod.  Thank you.

 

Ticket #AOPS-324410 US - Change Ship Method/Carrier due= to Item count/size - JLAHome (1987)


05/03/2022 12:57= :58 PM - System ()

Supplier ID: 1987, PO#: CS399562264 Ship C= lass: LP/WG Description: PO# CS399562264 appeared in the over due alerts. It= was cancelled due to Incorrect Ship Method. The item ordered requires LTL s= ervice. Please note once an order is cancelled it cannot be reinstated. Your= team will need to determine the correct ship method and submit a new PO. Th= ank you. Sincerely, JLA-Home Customer Service Wayfaircs@jlahome.com Source Tool: OM - Get Help

 

Best regards,

<= p class=3D"MsoNormal">Helita

Ecommerce Support Team S= upervisor

Wayfaircs@jlahome.c= om

&nb= sp;

From:= Jarin Martin [mailto:jarin@jarinmartin.com]
Sent: Tuesday, May 03, 2022 1:56 PM<= br>To: Andrea Martin
Cc: info@designerliving.com; wayfaircs@jlahome.com
Subject: Re: PO#: CS399562264<= /p>

 

=EF=BB=BFAdding parent or associated umbrella company for addition= al visibility here. 

 

JLA Home/Designer Living team,

 

Looking for som= e answers around this order. Can we get some clear idea as to when this will= be fulfilled?

 

JARIN MARTIN

mobile: 903.372.8955

=

email: jarin@jarinmartin.com

=

On May 3, 2= 022, at 3:29 PM, Andrea Martin <a= martin1@wayfair.com> wrote:

=EF=BB=BF


Hello I= have been trying to contact your customer service for the past 2 weeks and n= o one answers. Please advise when PO#: CS399562264 will be picked u= p by the freight company. This is our customer's third attempt to order this= bed and each time it seems to be an issue for your company to ship it. Plea= se advise when you will have this order picked up? Thank you

--

Andrea Martin 

Supervisor
The Wayfair.com Team

Wayfair
P: 877-Wayfair ext 2763790
amartin1@wayfair.com

3D"Wayfair"

3D"http://common.csnimages=<= /p>

 

= --Apple-Mail-16C959B8-071E-499D-954E-DF18F37DFF79--