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[209.85.220.41]) by mx.google.com with SMTPS id g129-20020a255287000000b00648428dbb5bsor8904296ybb.79.2022.05.03.14.08.51 for (Google Transport Security); Tue, 03 May 2022 14:08:51 -0700 (PDT) Received-SPF: pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b=0L+TiWxl; spf=pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=helita.dewitt@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; h=from:references:in-reply-to:mime-version:thread-index:importance :date:message-id:subject:to:cc; bh=7mDMyXtu8VUew+cwADktd1cfHYpEAoNRMKc0Q7cq6u4=; b=0L+TiWxl7NRCaLyIklxq7CWxmA0XIxYnbyrjAyJB1PpfanVQomNA1CIpuoQGXWcdtA uoV4F3if1HepF5rO4axxBUMkhYHfEJLg2ADT6cG6kd9wReFbrvtDjcRVr56siyj2HtY/ 4xDmd73wqTO7LjICldAMgUjpxJlN9PzLkRwFz988KMW733PBXgR8urENbEZOmMCCQQZf 0qanUaAR10CxCRLvCFEJda/YWcvNM9/JzZm7xFF4ohxvGLFQf85JJh+deyHKSIKRkdZr YkOgnDm+5AVtxPhOXUiW2bROQmZuMR1R0uaoF+y+Q6tThOOnFde0viLNd+r+qGB0R+vI jaLg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=x-gm-message-state:from:references:in-reply-to:mime-version :thread-index:importance:date:message-id:subject:to:cc; bh=7mDMyXtu8VUew+cwADktd1cfHYpEAoNRMKc0Q7cq6u4=; b=AhnimRNhc6InLB9kx1OjTMlRpHkRlqbcOEVuXDIiiP1KW+FeuBLTIb10FG9JhxHqoM 1ZEzRjd6AU3xza3oCkVaIrimACsOnN1PEO81FpsAFeh9lsK6nK27I55/XtjkpRs9amPc G3+RviYwc6a42PeApf/XRuVNAeuJrUvuCviulNTlqvz73ifmaZiUTkL3Gz7V6ry/w44y /SUl0c5owmsxfzpdUQpsScBr2y/foAS5GVU74AQUKTN476TSVqz79KisRNHaF7k3eh3g X86aEebn5P5nQJhlwMonL4RSnMPTSfKGIEuE8HW7TMar+CIvBVlx8/BFNI9eqhGrinFq hUYQ== X-Gm-Message-State: AOAM5327jsWFdTSAQ2tMCAV/QY/i335OLbNH3PTCnMuABOMsUtZ/j3e0 jidVvLrhH0zMm7UREhEaC4hhHh17OlKeqvzYYdaIww== X-Google-Smtp-Source: ABdhPJwRnr+jINjvq86PfvnLLuG8TPvtCcyVokThiCUbfnq9uOp8tS8RMzg1V1/C93o6CZCO8JRe6SmYEG2dixshOtc= X-Received: by 2002:a05:6902:708:b0:649:4411:3aa0 with SMTP id k8-20020a056902070800b0064944113aa0mr14701595ybt.172.1651612130879; Tue, 03 May 2022 14:08:50 -0700 (PDT) From: Helita Dewitt References: <0B9AA375-9FFE-4CBC-BA06-A7E64D0E724B@jarinmartin.com> In-Reply-To: <0B9AA375-9FFE-4CBC-BA06-A7E64D0E724B@jarinmartin.com> MIME-Version: 1.0 X-Priority: 1 (Highest) X-MSMail-Priority: High X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQF/s2LzLAfARahxnNGMo66ysVYrBK2++ecA Importance: High Date: Tue, 3 May 2022 14:08:49 -0700 Message-ID: Subject: RE: PO#: CS399562264 To: Jarin Martin , Andrea Martin Cc: info@designerliving.com, wayfaircs@jlahome.com Content-Type: multipart/alternative; boundary="0000000000005e3f0605de21ea4f" --0000000000005e3f0605de21ea4f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Jarin, Please note PO # CS399562264 was cancelled on, 4/27 due to invalid ship method. FedEx Ground Home Delivery is not a valid shipping option for Item # II115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - it requires LTL carrier service. In addition, we submitted a ticket today informing Wayfair of the cancellation. Please see details below. Note: once an order is cancelled it cannot be reinstated. A new PO will need to be submitted with the correct shipping method. Thank you. *Ticket #AOPS-324410 US - Change Ship Method/Carrier due to Item count/size - JLAHome (1987)* *05/03/2022 12:57:58 PM - System ()* Supplier ID: 1987, PO#: CS399562264 Ship Class: LP/WG Description: PO# CS399562264 appeared in the over due alerts. It was cancelled due to Incorrect Ship Method. The item ordered requires LTL service. Please note once an order is cancelled it cannot be reinstated. Your team will need to determine the correct ship method and submit a new PO. Thank you. Sincerely, JLA-Home Customer Service Wayfaircs@jlahome.com Source Tool: OM - Get Help Best regards, Helita Ecommerce Support Team Supervisor Wayfaircs@jlahome.com *From:* Jarin Martin [mailto:jarin@jarinmartin.com] *Sent:* Tuesday, May 03, 2022 1:56 PM *To:* Andrea Martin *Cc:* info@designerliving.com; wayfaircs@jlahome.com *Subject:* Re: PO#: CS399562264 =EF=BB=BFAdding parent or associated umbrella company for additional visibi= lity here. JLA Home/Designer Living team, Looking for some answers around this order. Can we get some clear idea as to when this will be fulfilled? *JARIN MARTIN* mobile: 903.372.8955 email: jarin@jarinmartin.com On May 3, 2022, at 3:29 PM, Andrea Martin wrote: =EF=BB=BF Hello I have been trying to contact your customer service for the past 2 weeks and no one answers. Please advise when PO#: CS399562264 will be picked up by the freight company. This is our customer's third attempt to order this bed and each time it seems to be an issue for your company to ship it. Please advise when you will have this order picked up? Thank you --=20 *Andrea Martin* Supervisor The Wayfair.com Team *Wayfair* P: 877-Wayfair ext 2763790 amartin1@wayfair.com [image: Wayfair] [image: http://common.csnimages.com/images_raw/2664/5477/54772445.jpg] --0000000000005e3f0605de21ea4f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello Jarin,

=C2=A0

Please note PO # CS399562264= was cancelled on, 4/27 due to invalid ship method.=C2=A0 FedEx Ground Home= Delivery is not a valid shipping option for Item # II1= 15-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - it <= /span>requires LTL carrier service.=C2=A0 In addition, we submitted a ticket to= day informing Wayfair of the cancellation.=C2=A0 Please see details below.<= /span>=C2=A0

=C2=A0

Note: once an order is cancelled it cannot be r= einstated.=C2=A0 A new PO will need to be submitted with the correct shippi= ng method.=C2=A0 Thank you.

=C2=A0

<= p class=3D"MsoNormal">Ticket #AOPS-324410 US - Change Ship Method= /Carrier due to Item count/size - JLAHome (1987)


0= 5/03/2022 12:57:58 PM - System ()

Supplier ID: 1987, PO#:= CS399562264 Ship Class: LP/WG Description: PO# CS399562264 appeared in the= over due alerts. It was cancelled due to Incorrect Ship Method. The item o= rdered requires LTL service. Please note once an order is cancelled it cann= ot be reinstated. Your team will need to determine the correct ship method = and submit a new PO. Thank you. Sincerely, JLA-Home Customer Service Wayfaircs@jlahome.com Source Tool: O= M - Get Help

=C2=A0

Best regards,

Helita

Ecommerce Support Team Supervisor

<= span style=3D"font-family:"Calibri","sans-serif"">Wayfaircs@jlahome.com

=C2=A0

From: Jarin Martin [mailt= o:jarin@jarinmartin.com]
<= b>Sent: Tuesday, May 03, 2022 1:56 PM
To: Andrea Martin
Cc: info@designerliving.com= ; wayfaircs@jlahome.comSubject: Re: PO#: CS399562264

=C2=A0

=EF=BB=BFAdding par= ent or associated umbrella company for additional visibility here.=C2=A0

=C2=A0

JL= A Home/Designer Living team,

=C2=A0

Looking for some answers around this ord= er. Can we get some clear idea as to when this will be fulfilled?

=

=C2=A0


On May 3, 2022, = at 3:29 PM, Andrea Martin <amart= in1@wayfair.com> wrote:

=EF=BB=BF


Hello I= have been trying to contact your customer service for the past 2 weeks and= no one=C2=A0answers. Please advise when=C2=A0PO#: CS399562264 will be pick= ed up by the freight company. This is our customer's third attempt to o= rder this bed and each time it seems to be an issue for your company to shi= p it. Please advise when you will have this order picked up? Thank you

<= /div>

--

Andrea Martin=C2=A0

Supervisor
The Wayfair.com Team
Wayfair
P: 877-Wayfair ext 2763790
amartin1@wayfair.com

3D"Wayfair"

3D"http://common.csni=

<= p class=3D"MsoNormal">=C2=A0

--0000000000005e3f0605de21ea4f--