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[209.85.220.41]) by mx.google.com with SMTPS id l97-20020a9d1b6a000000b0060546bef27esor2589956otl.148.2022.05.03.14.23.19 for (Google Transport Security); Tue, 03 May 2022 14:23:19 -0700 (PDT) Received-SPF: neutral (google.com: 209.85.220.41 is neither permitted nor denied by best guess record for domain of jarin@jarinmartin.com) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jarinmartin-com.20210112.gappssmtp.com header.s=20210112 header.b=vnlcRy4y; spf=neutral (google.com: 209.85.220.41 is neither permitted nor denied by best guess record for domain of jarin@jarinmartin.com) smtp.mailfrom=jarin@jarinmartin.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jarinmartin-com.20210112.gappssmtp.com; s=20210112; h=content-transfer-encoding:from:mime-version:subject:date:message-id :references:cc:in-reply-to:to; bh=T437zINd9Q9AySrcypYckKwMZwwQDxTGZprcr6EOY2g=; b=vnlcRy4yVuRh8pBk5wiC6jqcwb2SI7DxgdWWmDdv6zZSFSheW2fAA1k0rXa2jzlfwH nMAtvi8w9zpu3CqHEeR7gUT3zMfGZw8lHOFkddWxiOGahVQZ6ZJEmv0xj3Cr2L7WLr1r vJbZPgHH+9o91VDA1nOP1VAji5rGwSB5TNK5oOiFj39QZM7ju1DnEjIkoiEgYuYwMqAZ so0JwQz/jlVW9GBbyB1ce8UUi/Aopr+jc09GuTsMIQso8htm+UTPNwDSAy8x2gBOOfw2 U4oZMl18GLY1V7NzuSowyZ7ggGxLKZM+5ae0O4txWD1u/3oOAl0AgESx3uHyFwnAswqy ddfQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=x-gm-message-state:content-transfer-encoding:from:mime-version :subject:date:message-id:references:cc:in-reply-to:to; bh=T437zINd9Q9AySrcypYckKwMZwwQDxTGZprcr6EOY2g=; b=Bgzq6270X9grQyBnznu1S+LAiwHDhHQ1UIR5VUmAZ6RiL2EDLIATp2pPu+i6yy3dhV /Kjdsh0j5s8huuHAHo77F7z5Nxjfv5x477XpN1D0YvAAvKjH/96YZLJk9q2TX56/9RUh o/e4u5Xw7WRNCRgAoYjnC1vcsYl7yToaLAY+tsy6FKPROYeJBy85nk6mMc8OXMncHQu1 XLCQ6XLutbDLCGU4RiK6lOc4D95tswKGCA/dfxZoGCD/IYmMHWSlwUWwKMXDsPoBOzN4 w97s2CPu3AL5k03T3lw0YemNYxX4vPBx3JkqIbhsGa6bqQxujrYsPVxTBomCHJE6LxpN RAxg== X-Gm-Message-State: AOAM533pi1DbTZeFqh9U145a/4QyTXVeRIWg+Z+7eCXwBMGKCjL396z+ dhBQoaT22kH1SMfr2m4rn2gqzw== X-Google-Smtp-Source: ABdhPJz5g9EWhKmiDKD0aa/thlttjxJMmAfacjMAalZsBvg99sBxmST+MbzkNjBkACxT99ZcS0jzUA== X-Received: by 2002:a9d:12f6:0:b0:606:5f8:a407 with SMTP id g109-20020a9d12f6000000b0060605f8a407mr5925591otg.154.1651612998717; Tue, 03 May 2022 14:23:18 -0700 (PDT) Return-Path: Received: from smtpclient.apple ([2600:381:4014:d135:401f:14e1:48e0:b1c9]) by smtp.gmail.com with ESMTPSA id 68-20020a9d034a000000b0060603221274sm4431268otv.68.2022.05.03.14.23.13 (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Tue, 03 May 2022 14:23:18 -0700 (PDT) Content-Type: multipart/alternative; boundary=Apple-Mail-7064D0CB-5645-408C-9072-70117EF77D1F Content-Transfer-Encoding: 7bit From: Jarin Martin Mime-Version: 1.0 (1.0) Subject: Re: PO#: CS399562264 Date: Tue, 3 May 2022 16:23:10 -0500 Message-Id: References: Cc: Andrea Martin , info@designerliving.com, wayfaircs@jlahome.com In-Reply-To: To: Helita Dewitt X-Mailer: iPhone Mail (19E258) --Apple-Mail-7064D0CB-5645-408C-9072-70117EF77D1F Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Andrea, Can you or another individual at Wayfair figure out next steps here?= Helita - can you please confirm/validate this item is in stock and readily a= vailable to ship - regardless of shipping method? JARIN MARTIN mobile: 903.372.8955 email: jarin@jarinmartin.com > On May 3, 2022, at 4:08 PM, Helita Dewitt wrot= e: >=20 > =EF=BB=BF > Hello Jarin, > =20 > Please note PO # CS399562264 was cancelled on, 4/27 due to invalid ship me= thod. FedEx Ground Home Delivery is not a valid shipping option for Item # I= I115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - it req= uires LTL carrier service. In addition, we submitted a ticket today informi= ng Wayfair of the cancellation. Please see details below.=20 > =20 > Note: once an order is cancelled it cannot be reinstated. A new PO will n= eed to be submitted with the correct shipping method. Thank you. > =20 > Ticket #AOPS-324410 US - Change Ship Method/Carrier due to Item count/size= - JLAHome (1987) >=20 > 05/03/2022 12:57:58 PM - System () > Supplier ID: 1987, PO#: CS399562264 Ship Class: LP/WG Description: PO# CS3= 99562264 appeared in the over due alerts. It was cancelled due to Incorrect S= hip Method. The item ordered requires LTL service. Please note once an order= is cancelled it cannot be reinstated. Your team will need to determine the c= orrect ship method and submit a new PO. Thank you. Sincerely, JLA-Home Custo= mer Service Wayfaircs@jlahome.com Source Tool: OM - Get Help > =20 > Best regards, > Helita > Ecommerce Support Team Supervisor > Wayfaircs@jlahome.com > =20 > From: Jarin Martin [mailto:jarin@jarinmartin.com]=20 > Sent: Tuesday, May 03, 2022 1:56 PM > To: Andrea Martin > Cc: info@designerliving.com; wayfaircs@jlahome.com > Subject: Re: PO#: CS399562264 > =20 > =EF=BB=BFAdding parent or associated umbrella company for additional visib= ility here.=20 > =20 > JLA Home/Designer Living team, > =20 > Looking for some answers around this order. Can we get some clear idea as t= o when this will be fulfilled? > =20 > JARIN MARTIN > mobile: 903.372.8955 > email: jarin@jarinmartin.com >=20 >=20 > On May 3, 2022, at 3:29 PM, Andrea Martin wrote: >=20 > =EF=BB=BF >=20 > Hello I have been trying to contact your customer service for the past 2 w= eeks and no one answers. Please advise when PO#: CS399562264 will be picked u= p by the freight company. This is our customer's third attempt to order this= bed and each time it seems to be an issue for your company to ship it. Plea= se advise when you will have this order picked up? Thank you > -- > ANDREA MARTIN=20 > Supervisor > The Wayfair.com Team=20 >=20 > WAYFAIR=20 > P: 877-Wayfair ext 2763790=20 > amartin1@wayfair.com >=20 >=20 > =20 --Apple-Mail-7064D0CB-5645-408C-9072-70117EF77D1F Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Andrea, Can you or another individual at Wa= yfair figure out next steps here?

Helita - can you please confi= rm/validate this item is in stock and readily available to ship - regardless= of shipping method?

JARIN MARTIN=
mob= ile: = 903.372.8955

On May 3, 2022, at 4:08 PM, Helita Dewitt <= ;helita.dewitt@jlahome.com> wrote:

=EF=BB=BF

Hello Jarin,=

 

Please note PO # CS= 399562264 was cancelled on, 4/27 due to invalid ship method.  FedEx Gro= und Home Delivery is not a valid shipping option for Item # II115-0432 Forsyth Road Low Profile Standard Bed Mattress Size: King - i= t requires LTL carrier service.  In addition, we submitted a ticket t= oday informing Wayfair of the cancellation.  Please see details below.<= /span> 

 

Note: once an order is cancelled it cannot be reinst= ated.  A new PO will need to be submitted with the correct shipping met= hod.  Thank you.

 

Ticket #AOPS-324410 US - Change Ship Method/Carrier due= to Item count/size - JLAHome (1987)


05/03/2022 12:57= :58 PM - System ()

Supplier ID: 1987, PO#: CS399562264 Ship C= lass: LP/WG Description: PO# CS399562264 appeared in the over due alerts. It= was cancelled due to Incorrect Ship Method. The item ordered requires LTL s= ervice. Please note once an order is cancelled it cannot be reinstated. Your= team will need to determine the correct ship method and submit a new PO. Th= ank you. Sincerely, JLA-Home Customer Service Wayfaircs@jlahome.com Source Tool: OM - Get Help

 

Best regards,

<= p class=3D"MsoNormal">Helita

Ecommerce Support Team S= upervisor

Wayfaircs@jlahome.c= om

&nb= sp;

From:= Jarin Martin [mailto:jarin@jarinmartin.com]
Sent: Tuesday, May 03, 2022 1:56 PM<= br>To: Andrea Martin
Cc: info@designerliving.com; wayfaircs@jlahome.com
Subject: Re: PO#: CS399562264<= /p>

 

=EF=BB=BFAdding parent or associated umbrella company for addition= al visibility here. 

 

JLA Home/Designer Living team,

 

Looking for som= e answers around this order. Can we get some clear idea as to when this will= be fulfilled?

 

JARIN MARTIN

mobile: 903.372.8955

=

email: jarin@jarinmartin.com

=

On May 3, 2= 022, at 3:29 PM, Andrea Martin <a= martin1@wayfair.com> wrote:

=EF=BB=BF


Hello I= have been trying to contact your customer service for the past 2 weeks and n= o one answers. Please advise when PO#: CS399562264 will be picked u= p by the freight company. This is our customer's third attempt to order this= bed and each time it seems to be an issue for your company to ship it. Plea= se advise when you will have this order picked up? Thank you

--

Andrea Martin 

Supervisor
The Wayfair.com Team

Wayfair
P: 877-Wayfair ext 2763790
amartin1@wayfair.com

3D"Wayfair"

3D"http://common.csnimages=<= /p>

 

= --Apple-Mail-7064D0CB-5645-408C-9072-70117EF77D1F--