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[209.85.220.41]) by mx.google.com with SMTPS id d9-20020a170902f14900b0015181cd02f7sor3829659plb.189.2022.03.09.14.53.24 for (Google Transport Security); Wed, 09 Mar 2022 14:53:24 -0800 (PST) Received-SPF: pass (google.com: domain of rachelecharlesinc@gmail.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@gmail.com header.s=20210112 header.b=HFugcnwV; spf=pass (google.com: domain of rachelecharlesinc@gmail.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=rachelecharlesinc@gmail.com; dmarc=pass (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20210112; h=from:content-transfer-encoding:mime-version:subject:date:message-id :references:in-reply-to:to; bh=szvwMrgy0egN2gZQT+N1HZdWloahBKjj12d0QTZpaQw=; b=HFugcnwVWl7yT1XyAsTSUqz9Lv4Amyct1eIk6/AtrGP9zDNuTzQIkuF5WqZmznWgEt OvRvC1aB8HDmczQA1cEanFvAyEUF/bINSXLAe0y3RELbPNDH2wa1ybT99asO0S69CGgU OFsKrl2XqmdBajfi8Ndw9Kr/EKEBQv0UL280I9nAOmnMYIPcBWG48hEZnr4Gzi9BK+CB WCNNZnBmWhkeP39HMkOSwxl/icDTYfL3wV0wm2CbtTXzR0t8SSQWNFhs5zuJMtPM9ETH lHL6450mWJ26Rw/pfsqzZ1X2GjzQnlDMJZE3OyHcP9Ah3xWIZAHyoXH5y+tI4CTH71lx NLgw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=x-gm-message-state:from:content-transfer-encoding:mime-version :subject:date:message-id:references:in-reply-to:to; bh=szvwMrgy0egN2gZQT+N1HZdWloahBKjj12d0QTZpaQw=; b=P462DjSkLt0ccUf04yKfRV6xNZJlvEEn0c5ngK19ZEqurxM9Giyrr33KSXBws/Wq4O WgSq7RaI+EpBZzcOwwNnS3EDQmzCciaVwoHBODAMsgoOZi1b5yXSa5NW0xBfdKEUNOjM 4ftgyrrGpSdAXS3CZx1/SlVjMiwiJ6FbbDhRBm3pSQpCEbawACM4lnxgk1MOVNxA68e6 54tzBGBNdd5AWIYneZHuD3btVAiT4FPycQGI085hkycxzYYbOfDRAhqEzIAP7ozPkKv0 68z0OY9nhCnX2IrYyRqYim3Fg4Bv4TY9HVTiV+NJrBqLfRlroZ0ijrU6rEeGepI9EE/c VdKw== X-Gm-Message-State: AOAM531thEeWM3oRa0Jwy06OQeG6b30AloqzPWv2uWO75Pnthd/4wgVs Eqd4U4MhuKYfP389Fbx2XRYZaeZAYAU= X-Google-Smtp-Source: ABdhPJws6qCUwI9JS4xY7NIzEyyUlYyg6Lm2NfKZdwrwNiVQhjx8cwC2yWmEO/sIpE6O5Lcqu0Mvpg== X-Received: by 2002:a17:902:6b47:b0:150:80de:5d49 with SMTP id g7-20020a1709026b4700b0015080de5d49mr1924738plt.77.1646866403905; Wed, 09 Mar 2022 14:53:23 -0800 (PST) Return-Path: Received: from smtpclient.apple ([2600:6c4e:187f:28fd:4c1:9d75:e6b3:e332]) by smtp.gmail.com with ESMTPSA id o1-20020a637e41000000b003804d0e2c9esm3418545pgn.35.2022.03.09.14.53.22 for (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Wed, 09 Mar 2022 14:53:23 -0800 (PST) From: Amy Hepler X-Google-Original-From: Amy Hepler Content-Type: multipart/alternative; boundary=Apple-Mail-890773DA-2E65-4AA7-9BD7-23E0B650D6FF Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Subject: Re: Order #D222270B63 #Ref 2022030700290076 Date: Wed, 9 Mar 2022 14:53:22 -0800 Message-Id: References: In-Reply-To: To: info@designerliving.com X-Mailer: iPhone Mail (19D52) --Apple-Mail-890773DA-2E65-4AA7-9BD7-23E0B650D6FF Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable $95?!?! For a return label? That=E2=80=99s more than 30% of the order!!! I t= hink we=E2=80=99ll mail it back using your RA and my husbands business accou= nt. Unbelievable really! For future customer service fyi we will never shop from your company again. I= f returns are this difficult, we can find something elsewhere with easier re= turns.=20 Kind regards, Amy Hepler Rachele Charles Inc.=20 m:970-948-1949=20 Sent from my iPhone* *please excuse any typos > On Mar 9, 2022, at 11:52 AM, info@designerliving.com wrote: >=20 > =EF=BB=BF > Hello, >=20 > =20 >=20 > Thank you for your email. Your Return Authorization number is: R2230900B= D. Please put this number on the packing slip that you return with your item= and also on the outside of the box. =20 >=20 > =20 >=20 > Please be advised that once a return has been received our warehouse inspe= cts all returns, to ensure that items are not damaged etc, and are in their o= riginal packaging. They will then process return paper work and forward to o= ur Customer Service team with the authorization to process the refund. The w= hole process takes approximately 10-15 business days. Return shipping is yo= ur responsibility. However, we can provide you with a label at our cost of $= 95.52. This cost would be automatically deducted from your refund at the tim= e of processing. Please let me know if you would like me to send you the lab= el. >=20 > =20 >=20 > Once your refund has been processed you will be notified by email. >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > Latesia=20 >=20 > Customer Service Rep. >=20 > Designer Living=20 >=20 >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > Yes. I=E2=80=99ll wait to get that box and put all 4 of your smaller boxes= in one box. So please just send me one label. Thx >=20 >=20 > Amy Hepler > Rachele Charles Inc.=20 > m:970-948-1949=20 > Sent from my iPhone* >=20 > *please excuse any typos >=20 >=20 >=20 >=20 >=20 > On Mar 8, 2022, at 8:38 AM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Amy, >=20 >=20 >=20 > Yes, the 2 Jane Embroidered Euro Sham is being delivered today. To avoid h= aving to pay shipping fees twice would you like to wait until its delivered t= o do the return? >=20 > Thank you, >=20 >=20 >=20 > Latesia=20 >=20 > Customer Service Rep. >=20 > Designer Living=20 >=20 >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > Hi - it=E2=80=99s 3 boxes total that we received yesterday. Are there more= coming?!? Can i refuse anymore coming? The duvet didn=E2=80=99t work becau= se it was too light so we=E2=80=99re not even opening the other boxes at all= . Untouched. Please send me your labels. The way my husband read it was full= refund and never saw shipping on us. What a bummer.=20 >=20 >=20 > Amy Hepler > Rachele Charles Inc.=20 > m:970-948-1949=20 > Sent from my iPhone* >=20 > *please excuse any typos >=20 >=20 >=20 >=20 >=20 > On Mar 8, 2022, at 4:58 AM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Amy, >=20 >=20 >=20 > Thank you for your email. >=20 > I'll be happy to assist you with your return. >=20 > I do see that you are expecting another package soon with Fedex tracking #= 270311737037 >=20 > Would you like to return this item as well? >=20 > Return shipping is your responsibility. However, we can provide you with a= label at our cost.=20 >=20 > This cost would be automatically deducted from your refund at the time of p= rocessing. Please let me know if you would like me to send you the label. >=20 > Thank you, >=20 >=20 >=20 > Latesia=20 >=20 > Customer Service Rep. >=20 > Designer Living=20 >=20 >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > Hi - We received our three boxes today and the colors are way lighter than= we anticipated. All is in the original packaging, we didn=E2=80=99t remove i= t. I need a Return label so we can return for a refund. My husband ordered u= nder his email chashepler@yahoo.com Order #D222270B63 >=20 >=20 >=20 > Please send the return label to this address or to my husbands email.=20 >=20 >=20 >=20 > Thank you, >=20 > Amy >=20 >=20 >=20 > Amy Hepler > Rachele Charles Inc.=20 > m:970-948-1949=20 > Sent from my iPhone* >=20 > *please excuse any typos >=20 >=20 --Apple-Mail-890773DA-2E65-4AA7-9BD7-23E0B650D6FF Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable $95?!?! For a return label?  That=E2=80= =99s more than 30% of the order!!! I think we=E2=80=99ll mail it back using y= our RA and my husbands business account. Unbelievable really!

=
For future customer service fyi we will never shop from your company ag= ain. If returns are this difficult, we can find something elsewhere with eas= ier returns. 

Kind regards,

Amy Hepler
Rachele Charles Inc. 

Sent= from my iPhone*
=  *please excuse any typos


On Mar 9, 2022, at 11:52 AM, info@design= erliving.com wrote:

=EF=BB=BF

Hello,

 

Thank you for your email.  Your Return Au= thorization number is:  R2230900BD. <= span style=3D"font-size:13px;font-family: 'Arial','sans-serif'">Please put t= his number on the packing slip that you return with your item and also on th= e outside of the box.  

 

Please be advised that once a return h= as been received our warehouse inspects all returns, to ensure tha= t items are not damaged etc, and are in their original packaging.&= nbsp; They will then process return paper work and forward to our Customer S= ervice team with the authorization to process the refund.  The who= le process takes approximately 10-15 business days.  Return shippi= ng is your responsibility. Ho= wever, we can provide you with a label at our cost of $95.52. This cost woul= d be automatically deducted from your refund at the time of processing. Plea= se let me know if you would like me to send you the label.

=

 

O= nce your refund has been processed you will be notified by email.

=

 

Sincerely,

 

Latesia 

<= p>Customer= Service Rep.

Designer Living 


=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=

Yes. I=E2=80=99ll wait to get that box and put all 4 of your smaller boxe= s in one box. So please just send me one label. Thx

Amy Hepler
Rachele Charles I= nc. 

m:970-948-1949 

Sent from my iPhone*

 *please e= xcuse any typos



On Mar 8, 2022, at= 8:38 AM, info@designerliving.com wrote:

= =EF=BB=BF

Hello Amy,


Yes, the 2 J= ane Embroidered Euro Sham is being delivered today. To avoid having= to pay shipping fees twice would you like to wait until its delivered to do= the return?

Thank you,


Latesia 

Customer S= ervice Rep.

 Designer Living 


=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi -= it=E2=80=99s 3 boxes total that we received yesterday. Are there more comin= g?!? Can i refuse anymore coming?  The duvet didn=E2=80=99t work becaus= e it was too light so we=E2=80=99re not even opening the other boxes at all.= Untouched. Please send me your labels. The way my husband read it was full r= efund and never saw shipping on us. What a bummer. 

Amy Hepler
Rachele Char= les Inc. 

m:970-948-1949 

Sent from my iPhone*

 *plea= se excuse any typos



On Mar 8, 2022= , at 4:58 AM, info@designerliving.com wrote:

=EF=BB=BF

Hello Amy,


Thank you for your email= .

I'll be happy to assist you with your return.

I do see that yo= u are expecting another package soon with Fedex tracking # 270311737037

<= p>Would you like to return this item as well?

Return shipping is your r= esponsibility. However, we can provide you with a label at our cost. 

This cost would be automatically deducted from your refund at the time o= f processing. Please let me know if you would like me to send you the label.=

Thank you,


Latesia 

Customer Service Rep.=

 Designer Living 


=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi - We rece= ived our three boxes today and the colors are way lighter than we anticipate= d. All is in the original packaging, we didn=E2=80=99t remove it. I need a R= eturn label so we can return for a refund. My husband ordered under his emai= l chashepler@yahoo.com Order #D222270B63


Please send t= he return label to this address or to my husbands email. 


Thank you,

Amy


Amy Hepler
Rachele Charles Inc. 

=

m:970-948-1949 

<= p>Sent from my iPhone*

 *please excuse any typos


= --Apple-Mail-890773DA-2E65-4AA7-9BD7-23E0B650D6FF--