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Wed, 2 Mar 2022 17:57:30 +0000 Received: from BN8PR04MB6353.namprd04.prod.outlook.com ([fe80::dc51:ed60:7d:85ae]) by BN8PR04MB6353.namprd04.prod.outlook.com ([fe80::dc51:ed60:7d:85ae%7]) with mapi id 15.20.5038.014; Wed, 2 Mar 2022 17:57:30 +0000 From: Dean Wilgus To: "Customer Service info@designerliving.com" Subject: Re: Fw: URGENT -D22106078F Thread-Topic: Fw: URGENT -D22106078F Thread-Index: AQHYLl6BB2gNJYTyVUq0feFbhI2RpaysYMr7 Date: Wed, 2 Mar 2022 17:57:30 +0000 Message-ID: References: In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: suggested_attachment_session_id: 273b9b2f-277c-a940-30fc-2da658af07e6 x-ms-exchange-messagesentrepresentingtype: 1 x-tmn: [JTlc3vpOFm8Z4+J8pIJSDk/xq2G0a4ry] x-ms-publictraffictype: Email x-ms-office365-filtering-correlation-id: dbd09ac4-048c-4559-338b-08d9fc761ec4 x-ms-traffictypediagnostic: PH0PR04MB7174:EE_ x-microsoft-antispam: BCL:0; x-microsoft-antispam-message-info: 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 x-ms-exchange-antispam-messagedata-chunkcount: 1 x-ms-exchange-antispam-messagedata-0: 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 Content-Type: multipart/alternative; boundary="_000_BN8PR04MB63534515321AF3FC326F89A9B8039BN8PR04MB6353namp_" MIME-Version: 1.0 X-OriginatorOrg: sct-15-20-4755-11-msonline-outlook-edb50.templateTenant X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-AuthSource: BN8PR04MB6353.namprd04.prod.outlook.com X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-CrossTenant-Network-Message-Id: dbd09ac4-048c-4559-338b-08d9fc761ec4 X-MS-Exchange-CrossTenant-originalarrivaltime: 02 Mar 2022 17:57:30.1682 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: PH0PR04MB7174 --_000_BN8PR04MB63534515321AF3FC326F89A9B8039BN8PR04MB6353namp_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Yes, that would be great! Please send the replacement to 35471 Boykin Blvd= , Lillian AL 36549. to Sandy Wilgus. Let me know if you need me to return the defective quilt. I only need the = quilt, not the shams or pillows. Your customer service is outstanding to do this. Thank you for reinstating = my faith in your quality merchandise! Sandy Wilgus ________________________________ From: Customer Service info@designerliving.com Sent: Wednesday, March 2, 2022 11:53 AM To: Dean Wilgus Subject: Re: Fw: URGENT -D22106078F Hello Sandy, Thank you for your email. After reviewing the pictures, I think it's best to send you a replacement. = Please let me know if this is okay with you. Please confirm the shipping ad= dress as well. Thank you, Latesia Customer Service Rep. Designer Living On Wed, Mar 2, 2022 at 12:13 PM Dean Wilgus > wrote: ________________________________ From: Dean Wilgus Sent: Sunday, February 27, 2022 2:17 PM To: info@designerliving.com > Subject: URGENT -D22106078F Hello Customer Service: I placed an order with you in mid January for my rental condo for a quilt b= ed set. We were staying in the condo until our next renter coming in March= 1st which is when I planned to use the newly purchased bed set. It is alm= ost identical to one I purchased in 2019, and loved the pattern so much I w= anted to get a fresh new one. Today I was changing our my bedding in preparation for a guest arriving the= 1st and was disturbed when I saw the sewing pattern on the new quilt. The= sewing pattern is obviously crooked, which really leads you to think the p= attern is off. I am attaching pictures to show you the effect. Each picture= was taken from a different side. I am in quite a dilemma now because the b= edspread looks so bad and I have a guest coming in two days and I already g= ave away the old cover! Please let me know how we can correct this issue. I can't mail back the sp= read to you because my paying renter needs to have a bedspread. Should I re= order a new set and then send the one I have back? Am I still in the return= time table ? I am heartbroken. Please advise asap. You can call me at 251 923 9644. Sandy Wilgus --_000_BN8PR04MB63534515321AF3FC326F89A9B8039BN8PR04MB6353namp_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable
Yes, that would be great!  Please send the replacement to 35471 Boykin= Blvd, Lillian AL 36549. to Sandy Wilgus.

Let me know if you need me to return the defective quilt.  I only need= the quilt, not the shams or pillows. 

Your customer service is outstanding to do this. Thank you for reinsta= ting my faith in your quality merchandise!

Sandy Wilgus

From: Customer Service info= @designerliving.com <info@designerliving.com>
Sent: Wednesday, March 2, 2022 11:53 AM
To: Dean Wilgus <dwilgus@hotmail.com>
Subject: Re: Fw: URGENT -D22106078F
 
Hello Sandy,

Thank you for your email.
After reviewing the pictures, I think it's best to send you a replacem= ent. Please let me know if this is okay with you. Please confirm the shippi= ng address as well.

Thank you,
Latesia 
Customer Service Rep.
Designer Living 

On Wed, Mar 2, 2022 at 12:13 PM Dea= n Wilgus <dwilgus@hotmail.com= > wrote:

F= rom: Dean Wilgus
Sent: Sunday, February 27, 2022 2:17 PM
To: inf= o@designerliving.com <info@designerliving.com>
Subject: URGENT -D22106078F
 
Hello Customer Service:

I placed an order with you in mid January for my rental condo for a quilt b= ed set.  We were staying in the condo until our next renter coming in = March 1st which is when I planned to use the newly pu= rchased bed set.  It is almost identical to one I purchased in 2019, and loved the pattern so much I wanted to get a f= resh new one. 

Today I was changing our my bedding in preparation for a guest arrivi= ng the 1st and was disturbed when I saw the sewing pa= ttern on the new quilt.  The sewing pattern is obviously crooked, whic= h really leads you to think the pattern is off. I am attaching pictures to show you the effect. Each picture was take= n from a different side. I am in quite a dilemma now because the bedspread = looks so bad and I have a guest coming in two days and I already gave away = the old cover!  

Please let me know how we can correct this issue.  I can't= mail back the spread to you because my paying renter needs to have a bedsp= read. Should I reorder a new set and then send the one I have back? Am I st= ill in the return time table ? I am heartbroken.   Please advise asap. 

You can call me at 251 923 9644.
Sandy Wilgus 
--_000_BN8PR04MB63534515321AF3FC326F89A9B8039BN8PR04MB6353namp_--