Subject: RE: Parts Request: Graves / PO #: 411207890
From: Teri Landrum <[email-masked]>
To: JCPenney Customer Service <[email-masked]>, [email-masked]
Cc: [email-masked], [email-masked], ecomcs <[email-masked]>
Date: Mon, 31 Jan 2022 09:38:14 -0800

Hello Joseph –

We are sorry to hear of any issues your customer is having with their item.
Please be advised we do not have the legs available separately to send out
for replacements.

As this item is kitted directly from the Manufacturer, this issue would
fall under your defective allowance and should be handled according to your
internal Policies and Procedures.

Best Regards,

Teri Landrum

Senior Customer Service Rep

[email-masked]

*From:* 'JCPenney Customer Service' via jlacs [mailto:[email-masked]]
*Sent:* Friday, January 28, 2022 5:34 PM
*To:* [email-masked]; [email-masked]
*Cc:* [email-masked]
*Subject:* Parts Request: Graves / PO #: 411207890

Good evening,

Please process the parts request below.

Customer:
PATRICIA DAVIS
1122 WILLOW ST STE 200
SAN JOSE, California 95125
408-221-2612
[email-masked]

Item:
PO #: 411207890
Title: parlor Dining Chair
JCP Sku: 796-2874
Vendor Sku: MP100-0042

Part Required: Customer needs two of the attachable back legs sent for 1
chair that did not receive them in the packaging.

If you have any other questions or concerns, please reply to this e-mail or
call our JCPenney Furniture Customer Care Center at 1-800-442-7902.

Your attention is appreciated,

Joseph Spencer

*Furniture Advocate Team*

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