From: Edith Rios Sent: Thursday, January 13, 2022 7:21 AM To: kevin@nivex.com Subject: RE: Warranty Claim for Reg #R22093437 Hello, A replacement has been ordered for you. It should ship within 48 hours. Once it ships you should receive it in 5-7 business days through FedEx. When you get the new product please cut the controller cords on the defective unit and discard all parts. Have a great day!! :) Best regards, Edith Rios Customer Service Lead edith.rios@oalogistics.com From: kevin@nivex.com [mailto:kevin@nivex.com] Sent: Wednesday, January 12, 2022 4:24 PM To: 'Edith Rios' Subject: RE: Warranty Claim for Reg #R22093437 Hello Edith, The unit does not power up. (No lights, No heat) The troubleshooting did not rectify this. Color : GREY Fabric: Soft Microlight Plush Style number: BR54-0858 (on UPC) RN# 91519 Receipt Attached. Thank you Edith for your very clear and easy to follow directions.. I can’t tell you how rare a pleasure it is to have such a clear email. Lost art these days. Kevin Scott 15104 NE 195th St Woodinville WA, 98072 (415)-531-4638 (call/text) From: Edith Rios Sent: Wednesday, January 12, 2022 7:19 AM To: kevin@nivex.com; jlacs@jlahome.com Subject: RE: Warranty Claim for Reg #R22093437 Hello, Thank you for contacting JLA Home. We are sorry to hear about the trouble you have had with your Electric Product. Under Troubleshooting in the attached manual you will find some helpful information if you are having trouble with your Electric Product. If the troubleshooting does not rectify the issue please let me know so we can assist further In the meantime. Please send the information below so that we can update your registration. Color & fabric: (send a picture if possible) Style number: (this can be found by the UPC number on the original packaging) RN#: (this can be found on the square manufacturers label sewn at the foot of the product) Send a copy of your original purchase receipt. Best regards, Edith Rios Customer Service Lead edith.rios@oalogistics.com From: kevin@nivex.com [mailto:kevin@nivex.com] Sent: Tuesday, January 11, 2022 10:25 PM To: jlacs@jlahome.com Subject: Warranty Claim for Reg #R22093437 Hello Beautyrest warranty …”Representative”? “Agent”? (Not sure how to address you) I purchased a Beautyrest heated throw Apr.23 2021 from Amazon. Its was great until it ceased working.. I registered it on the jlablankets.com site Reg #R22093437 including a pdf of receipt from AMAZON. Please let me know what I need to do to get it replaced (I assume) I will call the live help number if I don’t hear back in a few days.. Thank you, Kevin Scott. I am using the Free version of SPAMfighter. SPAMfighter has removed 23107 of my spam emails to date. Do you have a slow PC? Try a free scan!