Sent from my iPhone > On Mar 17, 2023, at 2:10 PM, Edith Rios wrote: > > ?Hello, > > Please send the information below so that we can update your registration > and proceed. > > Color & fabric: (send a picture if possible) > Style number: (this can be found by the UPC number on the original > packaging) > Send a copy of your original purchase receipt. > > Best regards, > Edith Rios > Senior Customer Service Lead > edith.rios@jlahome.com > > > -----Original Message----- > From: Chris Fisher [mailto:cfisher@vrfmail.com] > Sent: Friday, March 17, 2023 9:30 AM > To: Edith Rios > Subject: Re: Warranty on Degree of Comfort throw > > I registered the product with all info; except RN# 91519. > > I hope you can find a solution because I really like the throw. I haven’t > plugged it in again. The electrical fire smell concerned me. > > Sent from my iPhone > >> On Mar 16, 2023, at 1:25 PM, Edith Rios wrote: >> >> ?Hello, >> >> Thank you for contacting JLA Home. We are sorry to hear about the >> trouble you have had with your Electric Product. >> >> Under Troubleshooting in the attached manual you will find some >> helpful information if you are having trouble with your Electric >> Product. If the troubleshooting does not rectify the issue please let >> me know so we can assist further >> >> In the meantime I did not find a Registration for your product. >> Registration is required to receive Warranty Coverage. >> >> You can go online at jlablankets.com or send below information so >> that we can get you registered. >> >> First and last name: >> Your Physical Mailing Address: >> Phone number: >> Brand of Product: >> Product Category: >> Size of Product: >> Color & fabric: (send a picture if possible) Controller Model No.: >> Place of Purchase: >> Date of Purchase: >> Price of Purchase: >> Style number: (this can be found by the UPC number on the original >> packaging) >> RN#: (this can be found on the square manufacturers label sewn at the >> foot of the product) Send a copy of your original purchase receipt. >> Date code stamp (this can be found on the bottom of the controller) >> >> Thank you >> Best regards, >> Edith Rios >> Senior Customer Service Lead >> edith.rios@jlahome.com >> >> >> -----Original Message----- >> From: Chris Fisher [mailto:cfisher@vrfmail.com] >> Sent: Thursday, March 16, 2023 11:11 AM >> To: jlacs@jlahome.com >> Subject: Warranty on Degree of Comfort throw >> >> I purchased the throw from Amazon in 03/2020. According to >> description, it has a 5 year warranty. It has never been washed, because >> I rarely use it. >> However; I’ve been using it more often this year. I plugged it into >> outlet & it began blinking with a smell of electrical fire. I >> immediately unplugged the throw. >> >> I love this throw. Please let me know if you’ll honor the warranty & >> what I need to do. I attached a screenshot of Amazon order. >> >> Thank you…Christine Fisher >>