I just need a new controller.  May I purchase a new one?

Melissa Spina


Sent from my iPhone

> On Mar 10, 2023, at 4:57 PM, Edith Rios <edith.rios@jlahome.com> wrote:
> ?Hello,
> 
> Thank you for contacting JLA Home. We are sorry to hear about the trouble
> you have had with your Electric Product.
> 
> Under Troubleshooting in the attached manual you will find some helpful
> information if you are having trouble with your Electric Product. If the
> troubleshooting does not rectify the issue please let me know so we can
> assist further.
> 
> In the meantime, please send the information below so that we can update
> your registration.
> 
> Color & fabric: (send a picture if possible)
> Style number: (this can be found by the UPC number on the original
> packaging)
> RN#: (this can be found on the square manufacturers label sewn at the foot
> of the product) Send a copy of your original purchase receipt.
> Date code stamp (this can be found on the bottom of the controller)
> 
> Thank you.
> 
> Best regards,
> Edith Rios
> Senior Customer Service Lead
> edith.rios@jlahome.com
> 
> 
> -----Original Message-----
> From: Melissa [mailto:mspina1118@gmail.com]
> Sent: Friday, March 10, 2023 1:51 PM
> To: jlacs@jlahome.com
> Subject: Electric blanket Controller not working
> 
> Hello, I tried calling today but the call was dropped after 16 minutes of
> waiting.  My controller to my king size electric blanket stopped working.
> Electric blanket E481971, RN# 91519, model #SCEBKMLBB21. Controller model#
> SCEB262.  May I receive another controller?  Or may I purchase another one
> if my warranty doesn’t cover the replacement?
> 
> Thank you
> Melissa Spina
> 
> Sent from my iPhone
> <BeautyRest_Manual_Blanket.pdf>